 Working with the departments involved in the request (card designs, welcome letters, envelopes, credit card applications). Prepares BRDs, RFCs, ORAPs and circulars for card products and oversees new card development.  Testing the new cards product in a testing environment, a pilot environment, and a live environment Designing business cases to evaluate the impact of the campaigns before and after implementation and analyzing how the offers/campaigns affect the behavior of… Show more  Working with the departments involved in the request (card designs, welcome letters, envelopes, credit card applications). Prepares BRDs, RFCs, ORAPs and circulars for card products and oversees new card development.  Testing the new cards product in a testing environment, a pilot environment, and a live environment Designing business cases to evaluate the impact of the campaigns before and after implementation and analyzing how the offers/campaigns affect the behavior of customers. Requesting new Card Bins from Visa & MasterCard organizations through visa online & Mastercardconnect. Ensure updating competition market scan monthly and define gaps between what the market is offering. Assisting in the launch of new credit card products by following up with all departments involved. Preparing presentations for all new products managing the loyalty program for Banque Misr (dashboard, Redemption and customer complaint) Responsible for Testing the products on the UAT Environment and on the production phase. Conducting an analysis of the credit card spend and tracking the issuance of each card product. Responsible for the incentive Disbursement of credit for the branches staff team and for the tele sales team. Show less

 Supervising the development and implementation of marketing and promotional campaigns, whether carried out by bank or by MasterCard for VIP cards to increase its usage. Coordinating in launching new programs for VIP clients Coordinating with the concerned authorities in bank to follow up the implementation of executive procedures for products and services that are offered through Liabilities Department  Follow up the usage of Concierge Service provided by MasterCard to enhance… Show more  Supervising the development and implementation of marketing and promotional campaigns, whether carried out by bank or by MasterCard for VIP cards to increase its usage. Coordinating in launching new programs for VIP clients Coordinating with the concerned authorities in bank to follow up the implementation of executive procedures for products and services that are offered through Liabilities Department  Follow up the usage of Concierge Service provided by MasterCard to enhance the service and notify VIP Customers with any new offers Participation in any project, procedures of any product or service that is proposed by Liabilities Department Follow up the performance of card activity for VIP customers In terms of issuance, activation and usage inside and outside Egypt Implementing comprehensive program for youth to work on attracting this distinguished segment to the bank's customer base providing offers and services similar to other banks. Preparing memorandum for Youth program, presenting it to the executive committee, and following up the product designs with corporate communication sector Coordinating with one of the telecommunication companies and Americana Company to make special offers for Youth program  Executing, preparing and enabling the issuance of debit cards to Minor clients  Follow up with the procedure of sending SMS For VIP customers in different occasions ( urge them to receive and activate their cards - tell them to refund the first movement of purchases provided to World Elite cardholders- congratulations in Christmas - discount offers, etc. )  Coordinating with Allianz Company to provide Road Assistance Service to VIP customers.  Analyze the usage of VIP cards to find out the most used places and discuss the possibility of contracting these parties for offers and discounts to ensure customers' loyalty to Banque Misr. Show less

 Coordination with Other departments to launch the new cards products in Collaboration with the Organization of MasterCard. Put strategy and coordination with MasterCard Organization in advertising Campaigns and offers. Follow-up / processing required papers and templets of MasterCard International Organization to get its acceptance to provide new payment cards. Coordination with all companies suppliers of raw cards and Supervise the completion Of all follow-up procedures to… Show more  Coordination with Other departments to launch the new cards products in Collaboration with the Organization of MasterCard. Put strategy and coordination with MasterCard Organization in advertising Campaigns and offers. Follow-up / processing required papers and templets of MasterCard International Organization to get its acceptance to provide new payment cards. Coordination with all companies suppliers of raw cards and Supervise the completion Of all follow-up procedures to print cards that issued by the Bank, whether new or Existing, to make sure that they are being meet up the requirements of International organizations and technical procedures. Coordination with the sector of regions and the main branches in the development of Target for all kind of cards. Follow – up checks and target for all types of cards with all branches of the bank on a Monthly basis. Monitor the performance of card issuing and merchant through quarterly Report by International organization and their impact on the Bank’s Market share. Show less

 Process incoming SWIFT for customers and internal departments. Executing swifts orders from all correspondents. Handle inquiries from internal customers. Review and update monthly data  Cooperate with all correspondents