Developed and implemented strategies to improve IT department efficiency and infrastructure.Led IT projects, including upgrades and system integrations, ensuring successful completion.Worked with department managers to enhance IT services and evaluate cost-saving opportunities.Assisted in managing the IT budget and evaluated costs for new technology investments.Negotiated with vendors and compared service offerings to ensure optimal pricing and quality.Coordinated with ISP… Show more Developed and implemented strategies to improve IT department efficiency and infrastructure.Led IT projects, including upgrades and system integrations, ensuring successful completion.Worked with department managers to enhance IT services and evaluate cost-saving opportunities.Assisted in managing the IT budget and evaluated costs for new technology investments.Negotiated with vendors and compared service offerings to ensure optimal pricing and quality.Coordinated with ISP companies to manage the service.Managed and assigned support tickets to L1 and L2 teams across multiple regions (Egypt, India, KSA) to ensure timely resolution.Oversaw inventory of IT assets, including procurement, tracking, and disposal.Supervised the installation and maintenance of CCTV systems across company branches.Maintained IT documentation and generated reports on performance and project status. Show less