Mostafiz Rahaman Miah Email & Phone Number

Dhaka, Bangladesh

• Handling presales of all Services offered by Elitbuzz/Elitser (Manage Engine, Asset Management, ISO/ITSM Consulting, IT Processes, etc.) • Managing the Presales call flow of day to day operation. • Identifying the Technical Requirements of the clients, understanding their Infrastructure, Analyzing the gaps in the Process & Infrastructure, Recommending the required Changes in the Process and Suggesting the right Solutions/Services to Evaluate/Implement. • Supporting the clients technically during the evaluation by demonstrating the product features & benefits and how it will address the present scenario to the client Stakeholders/ Management. • Responsible for the Build, Delivery and Management of Proof of Concept (POC) to prove the real value of the demonstrated Solutions and Pilot Projects. • Responding to RFP’s/RFI’s. • Assisting the clients technically throughout the evaluation. • Preparing the Technical Architecture & Design based on the client infrastructure to implement the proposed Solution. • Providing the implementation team with all the necessary documentation for the successful completion of the project. • Managing the Projects assigned, with the role of “Project Manager”. • Implementing the proposed solution and providing assistance after the implementation (Support). o Developing the Training Manuals & On-Boarding documents. o Training the clients to use the implemented solutions effectively.

Dhaka, Bangladesh

Administration, Vendor communication, Configuration Change and Application up gradation of below Tools:- ManageEngine Application Manager, OpManager- Symphony Summit - CA Unified Infrastructure Manager- CA Network Flow Analyzer- CA Spectrum- Some Wipro in house tools

Bangladesh

# Work as the Administrator of IT360 (Manageengine Engine) tool and GPIT service desk. # Work as the Event Management Manager. # Work as the ICO Control Performer (Access & Change Management). # Tracking of ISO processes and follow up. # Ensures regular measurement and avoid interruption of maintaining the process.# Regular maintenance work coordination and prepare report.

Bangladesh

# Work as the Administrator of IT360 (Manageengine Engine) tool and GPIT service desk.# Work as the Event Management Manager.# Work as the ICO Control Performer (Access & Change Management).# Tracking of ISO processes and follow up.# Ensures regular measurement and avoid interruption of maintaining the process.

Bangladesh

# Define calculation process and measure KPI performance of different activities of customer service for efficient reporting and thus indicate improvement areas.# Data accumulation, preparation and analysis for different regular, on demand and ad-hoc reports as well as preservation of historical data for future reference# Report access management to ensure report view privilege at different levels of the divisions.# Monitor performance according to present regular reports and follow-up on any deviations for improvements.#Proactively suggest changes in operations to increase efficiency.#Co-ordinate with IT to gather and analyze data# Prioritize report deliverables# Cross check information from various sources and ensure data quality

Bangladesh

# Prevent Revenue Leakage in Postpaid (i.e. BSCS billing system) by developing new controls.# Improving system checking’s for customized and transparent execution and reporting.# Compliance with SOA (Sarbanes Oxley Act) 404 requirements for Order Entry and Provisioning Service Process.# Dealers commission Reconciliation (Commission Key Control).# Lead Cross functional team with Networks/IT/Marketing.#Overcharging and undercharging Adjustment Calculation.# HLR (home location register) parameter discrepancy reconciliation (i.e. EDGE, BSCS, Welcome Tune).

Bangladesh

 In charge for Djuice late night manpower management. Drop calls analysis within 10 sec.

Bangladesh

 Designing LAN extension. Maintaining and troubleshooting network and Server. Administering DNS, DHCP and Proxy server. Configuring switches.  Making proposal for future security.

Master Of Business Administration (M.B.A.), Mareketing, 3.83

Engineer'S Degree, Computer Science, 3.61

High School, Science

Secondary School Certificate, Science