System Engineer
Current• Providing technical support to respond to customer queries, troubleshoot issues, and resolve technical problems related to ManageEngine software products such as OpMnagaer, Netflow Analyzer, Firewall Analyzer, Network Configuration Manager, AD Manager Plus, Ad SesfServicePlus, Application Manager etc.• Conduct product demonstrations for potential customers, highlighting the features and benefits of ManageEngine software products.• Installing and customizing ManageEngine software products to meet customer requirements.• Provide remote support to customers, including remote troubleshooting, configuration, technical support and installation of the software.• Providing training and documentation, creating user manuals and other documentation.• Resolving customer issues to provide timely resolutions to customer issues and concerns.• Manage client communication and coordination with sales team as required.• Contribute to technical design documentation and implementation.• Installed application software & provided technical support on computer users.• Troubleshoot computer Hardware & Network related problems.• Provide IT support to end-user for their Desktops, Laptops, and Printers.• Installing and update antivirus, operating system (windows 11, Windows 10, etc.)• Installed & configuring new LAN connections.• Configure CCTV /IP Camera and NVR.