Demonstrate effective, clear and professional written and oral communication through cases and tickets● Provide prompt and efficient service to Customers and Account Manager including the appropriate escalation of Customer's issues● Maintain a positive and professional demeanor always portraying the company a positive light and effectively managing sensitive issues● Collaborate with cross-functional teams across Legal, Communications, PR, Trust and Safety (T&S) teams, Engineering teams, and Public Policy to resolve security issues/escalations. Build close relationships with T&S teams covering different Google products, including regular syncs to understand latest security trends.● Lead cross-functional response to particularly sensitive, high priority threats, including sending executive communications, leading meetings with executive stakeholders, driving towards decision-making across teams, and centralizing information from different sources● Manage multiple interdependent projects of moderate-high complexity and scope.● Review or be exposed to sensitive content as part of the core role. Participate in on-call rotation to manage high priority escalations.

Moderate the online reputation of the client by the usage of SOP strategy Perform Data Analysis in research in various systems and tracking tools Investigate and resolve issues regarding contents that are reported for account support and/or safety: - Flag for action and resolve within agreed- upon turnaround time (TAT) and standards of qualityUnderstand and remain up to date client policies guidelines Resolve enquiries according to defined policies and procedures Full-fill base productivity and quality requirementsApply knowledge of processes and related systems to assist in identifying,assessing,and resolving issues/ problemsAssess and resolve non-standard and standard issues or problems follow SOP Seek advice and escalate issues when faced with tasks or problems outside the scope of the workAssess training needs and work with the team to produce plans that need requirementsCalibrate Between Existing Team And OperationsHelp the team learn and understand the bigger picture/end to end of theprocess.