Moumita Bhattacharjee Email & Phone Number

Hyderabad, Telangana, India

Gurugram, Haryana, India

• Demonstrate effective, clear and professional written and oral communication through cases and tickets
• Provide prompt and efficient service to Customers and Account Manager including the appropriate escalation of Customer's issues
• Maintain a positive and professional demeanor always portraying the company a positive light and effectively managing sensitive issues
• Collaborate with cross-functional teams across Legal, Communications, PR, Trust and Safety (T&S) teams, Engineering teams, and Public Policy to resolve security issues/escalations. Build close relationships with T&S.
• Lead cross-functional response to particularly sensitive, high priority threats, including sending executive communications, leading meetings with executive stakeholders, driving towards decision-making across teams.
• Manage multiple interdependent projects of moderate-high complexity and scope.

Hyderabad, Telangana, India

Moderate the online reputation of the client by the usage of SOP strategy Perform Data Analysis in research in various systems and tracking tools Investigate and resolve issues regarding contents that are reported for account support and/or safety: - Flag for action and resolve within agreed- upon turnaround time (TAT) and standards of qualityUnderstand.

Hyderabad

Master'S Degree, English Literature And Cultural Studies, A

Education record