Mounika Dayyala Email & Phone Number

San Francisco, California, Us

- Lead the OKR process for the Infrastructure organization and collaborate with the VP and directors to define goals.- Drive the quarterly roadmap and prioritization process for the Infrastructure software development teams.- Collaborate with strategic and operational data infrastructure teams to deliver software solutions that target automation, process efficiency and data integrity.- Identify and document data infrastructure processes to align teams, discover process gaps and determine continuous improvement opportunities.- Translate stakeholder needs into high-level technical specifications, and work with the development team to build solutions. - Maintain and validate data quality through ongoing data audits and remediate process gaps that contribute to bad data. - Work closely with stakeholders and developers to ensure project milestones are met, risks are identified and mitigated, and updates are communicated throughout the project lifecycle.- Coordinate trainings for new software platforms or features to increase user adoption.

Raleigh, Nc, Us

- Responsible for the development and maintenance of marketing automation tooling for our global Customer Success team, with a focus on maintaining operational process workflows and aligning business outcomes. - Leverage technologies such as Gainsight and Salesforce, as part of my Customer Success-focused analyst role. - Identify and collaborate with internal stakeholders on tooling requirements across various Customer Success roles. - Be involved in building and maintaining the tooling roadmap for scalable program growth, as well as analyzing current tooling and processes for areas of improvement. Specifically, identify and operationalize customer engagement programs that touch users at various points of the customer lifecycle, including feature adoption initiatives, and renewal check-ins. - Serve as an internal consultant for applying engagement best practices to automated touch engagement models. - Design, build, and maintain engagement workflows in Salesforce-based customer success automation tooling. - Train and oversee internal stakeholders and partners on customer engagement program execution.- Analyze engagement program activities and optimize for maximum impact. - Work with cross-functional partners to champion customer engagement best practices.- Recommend data-driven new ideas and innovations to grow and improve our relationship with current customers.

Raleigh, Nc, Us

Raleigh, North Carolina, Us

Raleigh, Nc, Us

- Collaborated on data initiatives for the “Red Hat Satellite” product to analyze customer base and revenue growth across North America, Europe, Middle East, Asia Pacific and Latin America.- Developed recommendations for a product in the Beta phase to enhance customer experience, determine potential opportunities and identify key areas of product development.- Fostered crucial relationships with Sales, Business Intelligence and Marketing teams to determine customer adoption of a new product using customer segmentation and data analysis.- Created a dynamic Excel model that predicts expected revenue for each week of the quarter, allowing product managers to compare “actual” vs “target” revenues and monitor customer bookings.- Analyzed large historical data sets to perform trend analysis of Satellite’s top industries, popular product customizations and top customers according to SKU quantity and revenues.

Dublin 2, Ie

- Collaborated with global clients to translate business needs to actionable results through software development, data extraction and analysis.- Presented quarterly business reviews, KPIs, forecasting of support tickets and resource capacity planning to senior executives.- Led multiple quarterly SQL code releases involving cross-functional teams such as business analysts, developers, testers, clients and customers.- Managed a team 5 of people and supervised all deliverables to ensure 100% compliance to SLAs and quality.- Developed crucial software functionalities in Oracle CRM that enhanced customer experience throughout the transaction process, from order placement to delivery.- Implemented technical solutions that generated significant cost savings to the client, decreased turnaround time and enabled clients to track their service to customers, real time, through a mobile application.- Extracted millions of data transactions from database management systems with the purpose of telling a business story.

In

In

Master Of Business Administration (Mba), Marketing And Decision Analytics

Bachelor Of Engineering (Be), Electronics And Communications Engineering

Education record