Iris (Yanquan) Chen Email & Phone Number

San Francisco, California, Us

Building playful collaboration between creators and their viewers on top of existing co-creation venues like Live Chat, and inventing new participatory vehicles like Stream Together to amplify “talk” based interactions between creators.Exhibiting the Growth Mindset to create more highly engaging, inviting, and convenient experiences to deliver significant value to users & move business forward.Being the force multiplier with a team of talented product designers. - Inspire, organize, and nurture a team through leadership and career management, proven track of record hiring/coaching/developing designers.- Connect dots across the organization with other related initiatives across the company, influence stakeholders to gain support for design strategies via articulating product visions & goals with them and identifying opportunities, while driving collaboration.

San Francisco, California, Us

Dedicating to user engagement experiences, I oversee a large portfolio of products and services that’s core to the success of the business, i.e. chat/messaging, social interactivity, and community moderation tooling (empowered by AI/ML). Driving the experience vision & strategy as well as executing with end-to-end human centered design process in this live streaming service for gaming and beyond that brings live communities together in the form of interactive, multiplayer entertainment, I take the challenge to engage and retain our customers, influencing them at heart with exceptional and elegant experience.

San Francisco, California, Us

Seattle, Wa, Us

Drove UX design process for the new home/kitchen and hardlines categories' discovery & compatibility shopping, as well as a startup marketplace platform (Launchpad) experience for Amazon.Led the full redesign of Amazon wedding registry that increased owner purchase and achieved 90% business increase for added items of new registries; shipped several mobile first projects to empower customer shopping journey, i.e. inventing the Alexa Smart Home shopping experienceMade impact for Amazon gifting and payments experience: in a little over 5 months, delivered results of 5-6 personalization and convenience UX for purchasers and receivers of consumer gift cards and Amazon balance.Now dedicating to Twitch (Amazon Company) social/chat/messaging experience, which helps boost the popular LIVE streaming service for gaming and beyond that connects broadcasters, viewers, and community moderators.

Pittsburgh, Pa, Us

Worked in 2 different teams/projects: 1) Human-Computer Interaction Institute’s Tiramisu LBS Research Team; 2) UPMC ICU care units associated with HCII• Team 1 | 2/2014-4/2014: Conducted fieldwork and contextual inquiries to investigate parental engagement on accessing real-time info for new school bus GIS tracking services on smart phones; synthesized qualitative data and model design implications• Team 2 | 9/2014-12/2014:Created solutions for low-literacy and aged people to make decisions as familymembers of the ICU patients on a tablet-based application; sketched ideas and specs

Seattle, Wa, Us

Full-time internship in the Hardlines Shopping Experience (HSX) team. With the hardlines, one of the four core retail businesses at Amazon, we strive to perfect online retail experience and drive innovations into new areas.• Designed from concept to fine visuals a new strategic retail platform to take care amazon customers’ post-purchase desires• Took ownership on mobile parity product designs and visualization widgets to perfect hardlines online shopping experience• Worked closely with stakeholders, PMs, Engineers, & UX researchers; drove design communications to align customer values across applications; created design docs: sketches, flow charts, scenarios, wireframes, interactive prototypes

• Designed information screen for updating academic news, career services and student activities• Worked on a TV content design project: - Designed variations to display contents and multimedia on public TV screens, taking care of the experiences of different audience groups at Heinz College; - Dynamically extracted data in CMS and optimized information architecture of the website using XML/XSLT; - Effectively developed web-based information screen using HTML5/CSS3 and JavaScript/JQuery

Denver, Co, Us

Project 4 - Mobile Dashboard for agency owners on iPad (Most challenging: designed from scratch)• Identified requirements, developed user model, designed and prototype interaction for the mobile app on iPad (using Balsamiq, Axure, and Adobe Illustrator)• Worked closely with user researchers to conduct contextual inquiries and other user research, created product-level design solutions using rapid sketching• Presented designs and research to User Experience team and worked with UX Design Lead to translate feedback into effective and innovative user experiences• Communicated with PMs and development teams to get resourceful supports to deliver user experience design of the new iPad product; made efforts to keep design consistency with company's complex integration of totally 56 product lines• Documented and maintained user experience rationales and specificationsProject 3 - Android Design and integrated mobile cross-platform design research for the 1st version of insurance service client-end mobile appProject 2 - User set-up flow design and mock-upProject 1 - Prototyping the Home application of insurance agency Saas platform (1st priority project of the company)---Topics: Interaction design, product level cross-platform design (for web, tablets & mobile phones)Analysis: Contextual inquiries; User scenarios, Business requirement analysis, Information architecture; PersonasDesign: Sketching; Visio, InDesign, Balsamiq Wireframing; Axure prototyping; visual design in Adobe Illustrator

Beijing, Cn

• Processed improvements for consumer's website• Analysed clients' preference data and figured potential of collaboration• Incremented the sales target by 11% for Baidu, Inc's SEO strategies with new clients by applying the new analysis with the team and kept track of their experience• Managed customer relationship using online platforms

Beijing, Cn

• Became familiar with the process of business loans • Assisted with the review of the loan qualifications of the borrowers• Handled the request of clients according to the instructions of my superior in the bank; directly communicated the results with the clients

Provide attractive personalized healthful diet of nutrition solution for people.​OUTCOME:Won Provincial Champion & National Third Prize in the Finals for the National University's E-Commerce "Innovation, Originality, Entrepreneurship"("3C") Contest, ChinaThe "eFood" website brought immediate orders at that time: several firms in the Xi'an High-Tech Industrial Development Zone, our initial target market, signed letters of intent for investment and cooperation with us.​• Analyzed eCommerce service mode and competitive strategies of rival enterprises, and designed user surveys and analyzed market research data regarding customers’ tendency in catering businesses• Collaborated web construction of “eFood” online sales and service platform, edited content and media with iterative design approaches, and figured out recommendation mining patterns based on user data• Planed the novel approach of "Analytical System of Electronic Nutrition", utilizing Structured System Development Methodology (SSDM) concerning customer demand analysis, function analysis, Entity-Relationship Model, Data Flow Diagram, output/input design and database design to reconfirm feasibility• Launched concepts into practice, and succeeded in negotiation with key stakeholders and targeted firms that later signed letters of intent for investment and cooperation with us

重庆, 中国, Cn

• Managed Saas service platform to demonstrate enterprise needs. • Led a team of 5 to establish a simulated office equipment company; undertook the following responsibilities: business planning for the e-commerce project (including marketing, financing, products and service), administration over staff (purchasing, marketing, accounting, information management, etc.), and overall supervision of the entire business• Familiarized with enterprise resource planning systems, supply chain management design, and e-commerce with SaaS.[Accomplishments]1. Voted CEO of the project's virtual company, I led the business to make a profit of RMB 24911 in a single month2. Awarded "Excellent" in the online simulation of the E-Commerce operation for “Feifan Office Equipment Co., Ltd”

• Analyzed and edited the company’s "Market Monthly Journal", collected and sorted research materials for the Marketing Department • Communicated with potential clients at foreign corporations using internet communication • Assisted with product development plans; used the CRM Marketing Info. Management System[Accomplishments]Awarded "Best Intern for the Season" for Internship in Marketing Department, XEMC

Master Of Science (Ms), Information Systems Management

Master Of Science (Ms), Pursued, Information Management

Bachelor‘S Degree, Electronic Commerce