I lectured in Alexandria center of Arts, Arab Academy for Maritime and technology, and almost every university. i lecture about Human behavior, soft skills, body language and social psychology. i even have 02 published books in same field.

- i used to lead cabin crew members through successful and motivating flights.- i successfully participated in customer loyalty through many occasions of customer satisfaction.- i supervised safety and security standards for all flights.- i gained many thanks letters and compliments from customers.- i successfully went through the upgrade process. and promoted.

Superpassed the seniors selection process.Motivated many cabin crew members to work in stressful environment.Handled many hard flights with ensuring the maximum customer satisfaction, with help of the teams.Maximized sales as the on of best sales flights many times.

Succeeded to be promoted to senior agent for check-in counters.Succeded to obtain Load 2control license of A320 aircrafts.Choose to obtain the Schengen visa check course from Interpol representative.Handled many difficult flights, hard delays, angry customers and VIPS as. Daily work.