I'm a Six Sigma certified, Quality & Customer Experience with 3+ years of experience in the fields below:* Customer Service / Call Center Management.* NPS / C-Sat. (Customer Satisfaction).* Quality Assurance / Total Quality Management / Process Coordinating.* Business Intelligence / Analyzing / Training.* Administration.* Lean Six Sigma - Green Belt ( Certificated )* PostgreSQL ( Certificated )
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Client Services OfficerHsbcCairo, Eg -
Operations AssociateHsbc Apr 2022 - PresentCairo, EgyptResponsible for developing process improvements as needed to increase efficiency in daily workflow, assisting in the implementation of system upgrades or new systems.Actively supporting the businesses in the definition and execution of strategic digital, innovation and GLCM product opportunities in alignment with the GLCM strategy.Drive Global Liquidity and Cash Management (GLCM) innovation.Manages and maintains positive, proactive relationships between HSBC and business customers.Complete other related duties and projects as assigned. -
Performance Manager_Vois Jul 2021 - Dec 2021Cairo, EgyptDefine tasks and set deadlines,Analyze and report training teamneeds,Monitor team performance and report onmetrics,Listen to team members' feedback andresolve any issues or conflicts, Duties may involve setting performance goals, conducting evaluations, providing feedback, identifying areas for improvement, and developing strategies to enhance overall efficiency and productivity. -
Subject Matter Expert_Vois Apr 2021 - Jul 2021Cairo, EgyptIdentifying areas where technical solutions would improvebusiness performance , Providing knowledgeresources and information to support agentsAssist advisors with material request andaccount updates, Address customers concernsaccurately and timely, collaborating with various stakeholders to ensure accurate and up-to-date information. -
Quality Coach_Vois Nov 2020 - Mar 2021Cairo, EgyptProvide feedback, coaching and training sessions with the goal to boost customer satisfaction and loyalty based on NPS insights,Study and analyze the data to identify the core points affecting the process's NPS, CSAT and DSAT. -
Customer Service Representative_Vois Dec 2019 - Nov 2020Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.Obtain and evaluate all relevant information to handle customer and service inquiries.Assisting network customers with their technical issues.Assisting Customers to pay their bills.Respond promptly to customer inquiries.Handle and resolve customer complaints.Complete other related duties and projects as assigned. -
Customer Service RepresentativeTeleperformance Apr 2016 - Mar 2017Cairo, EgyptAssisting western union customers with their wire transfers inquiries.Obtain and evaluate all relevant information to handle customer and service inquiries regarding the transfers and the agreed SLA.Handle and resolve customer complaints.Deliver prompt, accurate and excellent customer experience.
Moustafa Mohammed Education Details
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Good
Frequently Asked Questions about Moustafa Mohammed
What company does Moustafa Mohammed work for?
Moustafa Mohammed works for Hsbc
What is Moustafa Mohammed's role at the current company?
Moustafa Mohammed's current role is Client Services Officer.
What schools did Moustafa Mohammed attend?
Moustafa Mohammed attended Ain Shams University.
Who are Moustafa Mohammed's colleagues?
Moustafa Mohammed's colleagues are Robert Beales, Khawla Alhouti, Tarun Sharma, Aparecida Araujo, Bomber Harris, Mary Hernandez, Nigel Hughes.
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Moustafa Emam
Project Engineer @ Arabesque Decoration Contracting L.L.C | Architect & DesigningCairo, Egypt -
Moustafa Mohammed π΅πΈ
Principal Database Engineer @ Stc | Oracledb | Rac | Dataguard | Sql Server | Aws | Oci | Postgresql | Mysql | Azure | Itil V4 |Cairo, Egypt -
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Moustafa Mohammed π΅πΈβοΈπ»
Senior Corporate Service Officer @ Banque Misr | Accomplished Business Analyst & Project Manager | Leading Operational Excellence, Strategic Innovation, And Business TransformationCairo, Egypt
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