Cloud Services Manager, Ims Egypt
Current- Managing a team of 20+ Functional and Technical Consultants
- Setting and communicating clear goals and deadlines based on team KPIs, delegating tasks, distributing workload between team members, monitoring team performance and reporting on metrics
- Support Team members in proper execution of the IMS contracts to achieve great customer satisfaction in liaison with other Infor Teams
- Implement Infor best practices for better execution: tools and processes
- Contribute to the improvement of the quality of delivery by facilitating continuous improvement plans
- Provide leadership to the team acting as a positive role model at all times