Moustafa Medhat Email & Phone Number

Egypt

•Managing a team of 20+ Functional and Technical Consultants•Setting and communicating clear goals and deadlines based on team KPIs, delegating tasks, distributing workload between team members, monitoring team performance and reporting on metrics•Support Team members in proper execution of the IMS contracts to achieve great customer satisfaction in liaison with other Infor Teams•Implement Infor best practices for better execution: tools and processes•Contribute to the improvement of the quality of delivery by facilitating continuous improvement plans•Provide leadership to the team acting as a positive role model at all times•Develop, support and motivate employees, identify areas for training needs and perform quality checks•Conduct team meetings to keep the team members informed about current progress, upcoming projects and to share best practices and expectations•Work closely with Infor senior management on Team's vision and development strategy•Oversee team members work for quality and SLA compliance, answer questions, be available for team members and help them with any issues they are struggling•Prepare personal development plan for each team member and work closely with employees by fulfilling the mentor or coach role towards achieving the specified team and personal goals and enable their growth within company structures•Ensure that knowledge management systems and documentation are kept up to date by Team members•Recruit and hire new employees as well as make sure that their on-boarding and transition process runs smoothly so that they get operational and start performing within the expected timeline•Interact with customers, answer customer management enquires and effectively handle escalations or complaints from stakeholders (internal or external)•Ensure that local HR/Infor/statutory rules are in place and being followed by the employees•Suggest and organize team building activities•Recognize high performance and reward accomplishments

Cairo Governorate, Egypt

ٌٌٌٌٌٌٌٌٌٌٌٌResponsible for facilitating visibility of early demand in IMEA region. Serve as the escalation point for the region. ُEnsure all bid packs are approved, that all resource requests are entered as required and maintained, and that they have all critical information to be able to source appropriate resources early in the demand cycle. Responsible for providing Resource and Demand Planning Management metrics and analytics to leadership whereby partnering with leadership to meet strategic business goals.Partner with Business Leadership and Sales :-Ensure effective use of demand planning and capacity planning tools and assist management team (sales and business) in maintaining visibility to early demand and identifying specific areas of coverage for specified skills or identify skill gapsPrepare analysis of skill gaps – analyze and recommend solutionsResponsive to miscellaneous adhoc requests from leadership (i.e. review/audit of forecasted demand)The Single Point of Contact (SPOC) for all deals over $500k working as a liaison between the sales teams, bid management, delivery leaders and RMORP will also be aligned with Tiger Sales Team to follow the strategic customersEscalation point for billable soft-bookings as early demand within assigned product area or business -Ensure RMO escalation process is followedFor early demand this will be more focused on needs for specific consultants who may already have the maximum soft-bookingsFacilitate escalation discussions with practice management, sales and resource plannersEnsure resolution is identified and all parties have been notified and are in agreement with decided resolutionDemand Planning Processes -Execute continuous improvement processes and practicesAccountable for RMO’s performance against strategic goals and initiativesManage efforts in ensuring compliance with Rules of Engagement (ROE)/KPIs for Demand Planning and the Resource Management staffing tool (Polaris)

Cairo Governorate, Egypt

Lead resource management from both a demand and supply perspective as a member of the Resource Management (RM) team to ensure that the Egypt and MEMA business is discharged to optimize available resources (both internal and external) and that cost effective resourcing solutions are chosen in align with company strategic direction.• Ensures all resource planning and assignment activities are performed in adherence to the HPE process guidelines/standards: Works with Resource brokers to ensures resource searches are performed in an order that aligns to the company workforce placement guidelines, and to ensure that availability resources are identified for each unmet position and are softbooked/committed resources according to the demand signal• Builds good excellent relationships with Delivery Managers, Project Managers Cluster D&S managers and Bus Ops managers to ensure resourcing activities run smoothly/efficiently: Monitors weekly resource reports to see trends and issues, and actively participates in procedures aligned to maximise resource utilisation and optimise bench• Ensures timely alignment/integration of data from all Resource repositories• Understands associated external resource tools and supports Delivery Managers/Project Managers to recruit staff via these tools• Supports the approvals process for external hires• Escalates issues when deemed appropriate (labour strategy, proposed resources rejected, etc.)• Works closely with the Egypt Business Ops lead to ensure appropriate demand is directed to Egypt GDC to grow the operation in line with annual targets

Cairo

Lead resource management from both a demand and supply perspective as a member of the Resource Management (RM) team to ensure that the Egypt and MEMA business is discharged to optimize available resources (both internal and external) and that cost effective resourcing solutions are chosen in align with company strategic direction.• Ensures all resource planning and assignment activities are performed in adherence to the HPE process guidelines/standards: Works with Resource brokers to ensures resource searches are performed in an order that aligns to the company workforce placement guidelines, and to ensure that availability resources are identified for each unmet position and are softbooked/committed resources according to the demand signal • Builds good excellent relationships with Delivery Managers, Project Managers Cluster D&S managers and Bus Ops managers to ensure resourcing activities run smoothly/efficiently: Monitors weekly resource reports to see trends and issues, and actively participates in procedures aligned to maximise resource utilisation and optimise bench• Ensures timely alignment/integration of data from all Resource repositories• Understands associated external resource tools and supports Delivery Managers/Project Managers to recruit staff via these tools• Supports the approvals process for external hires• Escalates issues when deemed appropriate (labour strategy, proposed resources rejected, etc.)• Works closely with the Egypt Business Ops lead to ensure appropriate demand is directed to Egypt GDC to grow the operation in line with annual targets

Egypt

Banking Standard Services ( BSC) Switzerland, Project Support OfficeImplement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues. Exemplary communication and attention to detail to exceed customer expectations and maintain high level of client satisfaction. Guide teams throughout project life cycle, applying advanced communication, training, and mentoring skills Establish project plan baseline; Study and accept Fulfillment assignment, Identify Stakeholder expectations, Define contract Scope, Define project Budget, Build project Team, Define internal roles and Responsibilities, Prepare responsibility Matrix, Determine project KPI’s and success criteria and Define processes and Ways of Working (WoW). Drive project execution; Drive projects (according to Project Category sheet: A, B, C & D), Track project activities and milestones, Manage changes, Monitor project plan, Drive risk management, Report project progress internally and to customer, Hand over project deliverables and Summarize project learning’s. Manage project finance; Ensure that project structure in the financial system is in place, Ensure regular monitoring of financial results, Ensure cash flow & margin monitoring, Ensure that invoicing to customer is according to plan and Ensure timely financial closure. Business Development; Identify pain and gain factors for customer, Build business awareness in project for the project team, Drive profit improvement activities (e.g. Add on Sales and Cost Saving).

Cairo

Vodafone Germany, Project Support OfficeImplement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues. Exemplary communication and attention to detail to exceed customer expectations and maintain high level of client satisfaction. Guide teams throughout project life cycle, applying advanced communication, training, and mentoring skills Establish project plan baseline; Study and accept Fulfilment assignment, Identify Stakeholder expectations, Define contract Scope, Define project Budget, Build project Team, Define internal roles and Responsibilities, Prepare responsibility Matrix, Determine project KPI’s and success criteria and Define processes and Ways of Working (WoW). Drive project execution; Drive projects (according to Project Category sheet: A, B, C & D), Track project activities and milestones, Manage changes, Monitor project plan, Drive risk management, Report project progress internally and to customer, Hand over project deliverables and Summarize project learning’s. Manage project finance; Ensure that project structure in the financial system is in place, Ensure regular monitoring of financial results, Ensure cash flow & margin monitoring, Ensure that invoicing to customer is according to plan and Ensure timely financial closure. Business Development; Identify pain and gain factors for customer, Build business awareness

Egypt

Rolls Royce Account Contribute to the continuous improvement of reports for Rolls-Royce Account, assisting with the development of new reports and processes as business needs demand Assisting with governance activities; ensuring these projects are then set up correctly within the EPMO’s Reporting and Governance Framework is included Provide financial assistance in tracking the financial spend of the overall EPMO, assisting with the creation of associated financial outlooks. Where necessary assist with the generation of EPMO manual invoices.

Egypt

Rolls-Royce Account  Support the Project Management Office to provide financial outlooks, Submission and approval of Invoices with Rolls-Royce Account. Manage and collate schedule and cost information from the Project Streams to determine overall Project SPI and CPI Manage change in line with the

Egypt

 Hyperion Products Expert (SDE / Implementation & Configuration / Admin). Manage Customer Hyperion projects on implementation phase and execute all installation and configuration tasks.

 Managing several Customer Projects and Orange tools Proactively detect all incidents on IT Services, platforms and services for Satellite Connections Following Escalation process and Case Excellence, as per agreed SLA and ITIL V2, V3  Nominated for “ Excellent Achiever Reward”, 2007

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Science; Computers And Information

High School

Primary, Secondary, and High School