Maria P. Email & Phone Number

Australia

Australia

• Manage incoming product-related requests, inquiries, and issues received via designated channels, and maintain documentation of product-related processes, workflows, and investigations
• Process mapping and documentation building (including technical writing) for the Health vertical’s ISO 27001 Information Security Certification
• Conduct issue triage and investigation, with independent troubleshooting and resolution of straightforward issues utilising my technical background. Includes the management of compliance incidents for the vertical
• Performing quality assurance processes on new or updated product information, pricing and system changes, including the implementation of automation where possible to improve these processes
• Prioritisation of incoming requests and issues, collaborating with key stakeholders across the business to respond and triage accordingly, and monitoring to ensure accurate and timely resolutions
• Prepare regular reports summarising ongoing investigations, resolved issues, and emerging trends. Includes providing insights and recommendations to improve product quality and customer experience, and contributing to.

Australia

• Unit, Usability (A/B testing) and Regression testing of new features, maintenance updates, defect fixes and continuous improvements
• Using Exploratory (Agile) testing methodologies to investigate system issues and product faults
• Managing and overseeing deployments into production, including Functional testing (Smoke & Regression)
• Experience using JIRA, Confluence and Atlassian, and working directly with IT on resolving existing system issues with a high level of IT literacy
• Performing Quality Assurance checks on new or updated product information and pricing, including the implementation of automation where possible to improve these processes
• Received the Executional Excellence award for July 2022 with 7 nominations

Australia

• Training and experience in the Australian Private Health Insurance industry
• Customer service (via email and online chat)
• Sales and support experience
• Proven ability to work both independently and in a team
• 100% to date Quality Assurance record

Australia

• Autonomously managing small scale projects from start to production
• Experience using JIRA, Confluence and Atlassian, and working directly with IT on resolving existing system issues with a high level of IT literacy
• Liaising with both corporate stakeholders and call center staff as needed for projects
• Managing the product team’s tasks, prioritization of projects, and risk mitigation plans
• Never had a bug released into production during the duration of my contract

Australia

• Head of graphic design & game artworks implementation
• Manager & content writer for social media & online platforms
• Administration & testing services to the company & developer
• Customer service provision across multiple platforms

Australia

• Opening and closing of store
• Cash handling and customer service
• Serve and prepare food and beverages (including barista coffee)
• Training of new staff

Australia

• Opening and closing of store
• Run the store autonomously for afternoons
• Serve and prepare food and beverages
• Training of new staff
• Co-ordination of product stock

New Zealand

• Stand-in manager (including opening & closing the store)
• Training new staff
• Cash handling and invoicing
• Customer service (in-person and phone queries)
• Visual merchandising
• Sales (personal KPIs as well as store budget targets)

New Zealand

• Filing & portfolio management
• Inventory stocking
• General ad-hoc
• Data processing & entry