Manoj Palakkal Email & Phone Number

Experienced leader with a demonstrated history of working in the computer software industry. Extensive leadership experience and proven track record in:-Develop Strategy: Teaming with executive management and business, develop overall enterprise-wide support readiness and delivery strategy. Spearhead initiatives and use quantitative and time management skills to create a buy-in. Renegotiate contracts with the Partners to increase margins.- Make Plans: Identify priorities in which key Customer Support initiatives will beShepherded and manage business’ expectations. Collaborate with business heads/partners to implement change plans.- Manage Projects: Organize teams to execute projects to schedule, monitor operational activity, KPIs, take corrective action while meeting SLAs based on trending and customer satisfaction data, creating clear status dashboards to prevent surprises and to obviate them through proactive leadership.-Marshal Resources: Deploy resources to keep businesses well supported while focusing on the root cause and increasing productivity and quality. Deliver the exceptional, not just what is expected.- Deliver Results: Working with various resources, communicate delivery plans and provide leadership to always honor commitments. Reward team excellence and mentor teams to grow/produce results

Listed skills include Vendor Management, Service Delivery, Storage, Enterprise Software, and 46 others.