Michael Pankowski Email & Phone Number

Medford, New York, United States

I have spearheaded our plan to organize our large storage room on site of received documents, including completed batch record paperwork and filled banker boxes of paperwork. In order to do so, I have created Excel spreadsheets to manage incoming documents in an easier fashion; linking them to our document desk tickets upon receival and then noting their physical storage location. I also have worked with our team on creating more storage space, including setting up destruction of documents that have reached their retention date as per our SOPs. In addition, I issue the paperwork necessary for production of and packaging of full batches of pharmaceutical products. This included working in databases to issue document numbers and then preparing the physical documents for the production team. I also scan batch record documentation, using Adobe Acrobat to create organized PDFs. I have helped the team prepared for internal and external audits, including our annual FDA audit of newly manufactured drugs.

Hauppauge, Ny

After the merger of Ciox Health and Arrohealth, I became a supervisor in the EMR Remote department. I helped aligned the existing ArroHealth EMR Remote with goals and structure of the Ciox Health team. We established new operation procedures and strategies for support team to improve efficiency in provider outreach efforts while also cooperating more with the client operations team on improving issues communication issues EMR Remote team has had between departments. This included creating production plans that went to the client weekly that were on a granular level in both outreach and production. I worked with the EMR Remote team in Phoenix, Arizona both in person and remotely to align on project and yearly goals. I managed a team of around 20 agents that maintain a year round 9.0 charts retrieved per hour. In 2020, I helped lead the transition of EMR Remote team from working in office to a permanent work from home operation. While this was going on we reached company highs in retrieval, including a highest monthly total of 165,000 chart for the month of October 2020.

Hauppauge, Ny

I coordinated the remote retrieval team at Arrohealth where we remotely download medical charts from provider's EHR & EMR systems. I have had to learn how to operate among a variety of different EHR systems, including Epic, Next Gen, Athena, Allscripts, and Cerner Power Chart. If there is any troubleshooting needed in order to obtain charts, I am the one tasked with communicating with the provider's IT department to solve issues. While working on setting up remote access, I delegate remote sites to my team to retrieve charts from. I also am in charge of backing up all files that the team downloads and the files that are sent to us via a file transfer protocol (FTP) and checking those files for accuracy.

Hauppauge, Ny

I auditor medical charts to help with risk adjustment and HEDIS review of health insurance companies. I worked on indexing over 250 files a day and identifying patients to be attached into our company-wide database. I was also asked to train new employees in indexing methods, both in my office and in the company's new office in Reno, Nevada.

I was independently contract through SESAC to work on licensing bars and restaurants where music is performed. I researched venues to see if they needed licensing and will make calls to those prospects. I used IBM iAccess as the database system to entering account data.

Southampton, New York

I worked at both Southampton High School and Southampton Middle School as a substitute teacher. I was requested by a few teachers to be their sub while they were out.

East Moriches, New York

I started at the district as a part-time substitute teacher and worked my way up to the role of leave replacement for a 7th grade Social Studies teacher. I taught lessons that used a variety of techniques, including computer-based and collaborative activities. While I was a teaching assistant, I helped tutor students in Math, Social Studies, and English as they prepared for state proficiency exams. I also assisted in many after-school activities. Those included chaperoning field trips and dances and helping write for a community newsletter.

Riverhead, Ny

I tutored students aged 6-18 on reading, math, and study skills. I also tutored SAT students, helping them improve their scores on the Math and Writing sections.