Matthew Passannante Email & Phone Number

Denver, CO, US

Westminster, Colorado

Vancouver, Washington

Responsible for providing first, second, and third level voice, data and network troubleshooting and monitoring for voice and data services in the Customer Repair Center. Respond to customer trouble reports and take escalations from customers. Provide mentoring and training for other SAT technicians and act as a resource for policy and procedures.

Responsible for providing first, second, and third level voice, data and network troubleshooting and monitoring for voice and data services in the Customer Repair Center. Respond to customer trouble reports and take escalations from customers. Provide mentoring and training for other SAT technicians and act as a resource for policy and procedures.

Portland, Oregon Area

Responsible for technical training of new and existing product sets. Developed and implemented training programs to provide the necessary provisioning and repair skills to employees working on the various product and technology sets. I played key role in the implementation, and day to day maintenance, of the Learning Management System (LMS). I created and.

Portland, Oregon Area

Responsible for providing first, second, and third level voice, data and network troubleshooting and monitoring for voice and data services in the Oregon Service Center. Responded to customer trouble reports and take escalations from Service Assurance Representatives(SAR) & Service Assurance Technicians(SAT). Provided mentoring and training for SAR & SAT.

Portland, Oregon Area

Provided first, second, and third level voice, data and network troubleshooting and monitoring for voice and data services in a 24x7 Network Operations Center (NOC). Provided secondary support for ISP soft services (such as Web Hosting, Domain Name Services and E-mail). Responded to customer trouble reports and took escalations from NOC I, II & III.

Portland, Oregon Area

Created and managed repair tickets; plus daily operations pertaining to complex scheduling of technicians. Interacted directly with customers to troubleshoot and resolve telephony and data issues. Worked with other Operations staff on trouble tickets for our entire customer base, to include DS0, DSL, DS1, and complex voice or data issues.

Portland, Oregon Area

Provided field support for Installation and Repair techs to ensure a successful implementation and/or repair process for the customer. Project management, teamwork and organization skills.

Portland, Oregon Area

Supervision: I acted as backup to Head Cashier in the preparation of daily reconciliation operations, including preparation of bank deposits and data entry. I prepared recruitment documentation and all HR documentation for all department employees. I coordinated student and staff scheduling. I oversaw training of new cashiering staff. I recommended hiring.