Zurich Aseguradora Mexicana S.A. De C.V.As a IT Service Manager my main gol is to provide efficient IT services and IT problems solutions to our internals and externals clients reassuring with it the continuity of the business. IT Service Management Mexico. Development of relationships with internal and external clients and organizations to assess their technology, support, and security needs. Upholding a sense of customer service and measures client satisfaction. Provider of client assessments, pitches IT equipment and service packages during meetings and presentations. Offering innovate solutions that meet clients’ needs while remaining costo effective. Projects management by timelines creation, adhering to budgets and assigning staff members. *Office 365 migration.*User’s PC Encryption with Symantec Endpoint Encryption.*Service Now Implementation in Mexico.*Mobile Iron Roll up on Company’s mobile devices in Mexico. Maintenance and building relationships with technology, software and security vendors. Management and assessment the staff members’ performance who specialize in support and installation. Staff needs identification and RH collaboration to pursue the hiring process and the internal staffs’ members career’s development. Troubleshooting, support, and service for IT equipment and networks planning and coordination. Regional IT Problem Solver, Change Manager backup and Incident Manager Mexico through ServiceNow Platform. Control users access and new user’s on boarding process. PC and IT Software Management. IT communication management. Global and regional projects implementation and management in Mexico. Development, update and implementation of IT policies in Mexico. Data Manipulation Language (Oracle). Software Analyst.

Achievements/Tasks 10/10 Global recognition program, in recognition of outstanding commitment to QBE customers. Awarded February 2018 in Bogota, Colombia.

On site and remote customer support.Data Manipulation Language (IBExpert SQL)New process implementations and costumers trainings.Installation and configurations of latest versions released of the software developed in house.Reporting with Macros in excel.Transact SQL Reporting.

• Software developer classic ASP and ASP.NET.• Software developer Visual Basic 6.0 and Visual Basic .NET• Manejo de Base de Datos con Oracle.• Soporte y capacitación a los usuarios para el uso de los sistemas desarrollados.• Seguimiento a la implementación de los sistemas en Uruguay.

• Soporte y mantenimiento a servidores.• Soporte y mantenimiento a Bases de Datos en SQL Server 2005.• Instalación y configuración básica de SAP-BO 2007 cliente y servidor.• Mantenimiento preventivo y correctivo de Pc´s y Lap top´s.• Instalación de Software y configuración de Hardware en los equipos de cómputo.• Configuración y mantenimiento de redes lan.• Asesoría técnica a usuarios.