Matthew Crain Email & Phone Number

Georgetown, TX, US

Austin, Texas Metropolitan Area

• Created and led the sales operations organization, consolidating functions from the executive leadership, sales, training, finance, and IT verticals into a single team that managed revenue and KPI reporting for 40+.
• Led project to revamp revenue reporting processes, improving quarter-end and year-end delivery times from 20 business days to 10 for $40M+ in total annual revenue.
• Managed Apollo Endosurgery side of acquisition and integration into BSC Endoscopy division to enable the migration of 3 product families and 50+ SKUs of Apollo products to Boston Scientific sales systems.
• Coordinated system updates and validations in Salesforce at the pricing plan and customer account levels, facilitating timely and accurate billing, refunds, and bill corrections under 4 pricing tiers and 200+ custom.

Austin, Texas Metropolitan Area

• Accountable for and managed the company-wide sales operations, enablement, IT, office management and vendor relationships, sharing HR and culture management with Head of Talent.
• Developed and implemented semi-automated KPI tracking, providing management with daily performance feedback for individual contributors, improving the reporting cadence from weekly to daily, saving managers ~2 hours.
• Proposed and led improved facility access control project on time and 15% under budget.

Austin, Texas Metropolitan Area

• Collaborated with sales training team to develop and implement best practices, processes, and procedures through documentation and training to improve efficiency in Sales and Sales Operations organizations, saving.
• Analyzed productivity and KPIs supporting sales leadership and finance teams for $1B+ in total annual revenue, ensuring the accurate and timely payment of $2M+ in sales commissions.
• Spearheaded the successful configuration, implementation, and user training program for Clari, enabling live KPI and forecast tracking for 400 users, achieving 95% adoption in 30 days.
• Coordinated between IT and business teams to prioritize, test, and execute enhancements to Salesforce.

Raleigh-Durham, North Carolina Area

• Managed large-scale outreach projects to bring over 10,000 legal entities ranging from trusts to sovereign governments into compliance with new regulations reducing exposure to $1B+ of regulatory risk.
• Identified and escalated non-compliant trading activity to senior management advising to either pursue regulatory compliance or suspend the contract, protecting the company from fines of $100k - $1M+.
• Designed and facilitated a 14-part interdepartmental training series to familiarize Client Lifecycle Management teams with one another’s functions to promote collaboration and effective communication with a 90%.
• Performed resource planning analysis and developed into a presentation that received approval, resulting in a 20% increase in team headcount.

Raleigh-Durham, North Carolina Area

• Cleaned and maintained election campaign databases to reflect only target audiences, saving 6 local candidates an average of $5k in monthly marketing expenses and improving click rates by 25% on average.
• Provided management consulting, product training, and technical support for 4 political campaigns and 1 PAC resulting in a 100% adoption rate of NationBuilder with campaign managers fully trained on the platform within.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Greenville, North Carolina Area

Master'S Degree, Library Science

Activities and Societies: Phi Alpha Theta, Pirate Vets (Student Veterans of America Chapter)Academic Libraries

B.A., History

Activities and Societies: Pi Gamma Mu, Phi Alpha Theta, Student Government RepresentativeWorld History