Michael Pezely Email & Phone Number

Bellevue, Wa, Us

San Jose, California, Us

San Jose, California, Us

Stopping the most innovative payment fraud attacks

Bellevue, Washington, Us

Built and scaled Trust and Safety at OfferUpOrganization: Designed and led multiple Trust and Safety teams including both technical and operational groups. These teams are responsible for fraud & risk detection, risk & policy operations, and law enforcement relations. Partnered directly with product, engineering and data science to organize all anti-fraud efforts.Innovation: Implemented 1st and 3rd party solutions to lead the battle against sophisticated fraudsters targeting Offerup users. Developed portfolio of ML risk models including neural net image detection. Deployed numerous technological advances in device insights, location confidence, and graph analysis leading to best in industry consumer trust scores. Business: Built to scale to rocketship growth with minimal customer friction. Designed and implemented T&S Key Performance Indicators. Dramatically reduced T&S operational cost while consistently reducing financial losses due to fraud and abuse from fraud listings, chargebacks, prohibited content, account takeovers, collusion fraud, and in person (meetup) crimes.Leadership: Hired, developed and led a highly engaged, and well respected Risk team. Worked directly with Founders and Executives on product roadmap, risk strategy, and providing actionable risk intelligence back to the business.

San Jose, Ca, Us

Risk Operations at eBay: Led and managed a global team of 20 analysts overseeing the daily operations of eBay's business rules and risk detection platform, which encompassed over 15,000 rules and multiple risk models.End-to-End Ownership: Developed and owned the entire lifecycle of rule logic and algorithms governing business integrity activities on eBay, from initial discovery to deployment.Internal Evangelism: Evangelized the team and platform across the company, highlighting the diverse range of solutions available to address issues and overcome resource challenges swiftly.Platform Performance: Ensured the risk detection platform executed over a billion automated decisions weekly with precision, availability, and speed, ensuring the safe management of inventory.Governance and Efficiency: Established a governance framework for the rule deployment process, minimizing unexpected production impacts from the annual addition or update of over 30,000 rules.Strategic Roadmapping: Led the prioritization of the quarterly roadmap for the fraud and risk decision platform, aligning priorities with business objectives.Key Achievements:Facilitated the annual banked merchandise value (GMV) of 90 million through the reduction of listing pollution and spam.Achieved an annual GMV of 250+ million by reducing grey market activity.Played a pivotal role in settlements with rights owners involved in litigation with eBay over counterfeits.Ensured an extremely low rate of counterfeits on the platform.Successfully prevented firearms from being listed on the platform, enhancing safety and compliance.

San Jose, Ca, Us

Managed US based detection analyst team focused on various fraud, community, compliance, and product quality issues.Played a key role in the design of eBay’s v3 risk decision engine.Responsible for the migration from v2 to v3 rule platform with zero down time and no change to existing performance.Designed and implemented an on-platform account flag system that enabled near unlimited flexibility in granting/denying users permissions and limits. Educating, challenging, or blocking a user can now be enabled or disabled in moments.

Business Process Design For Strategic Management

Biotechnology