Mike Gusick Pmp, Mba Email & Phone Number

Windermere Green Lake

Apply my passion for helping others in the buying and selling of residential properties in Seattle and the surrounding areas. Providing outstanding customer service to assist clients in the marketing of their homes to future buyers and in locating a new house that you can call home!

Be the Customer Advocate focused on improving customer satisfaction by monitoring the overall health and driving continuous improvement in the services I own. The SM is an expert in their respective service area and continually communicates the health of the service. The SM leads service reviews and drives service improvement plans with their partners. The.

Lead all aspects of successfully driving, defining and overseeing the implementation of company service offerings, including service level agreements, operational level agreements, service catalog and service metrics across the Online Service Management Partner Organization, business partners, IT partners and external partners. Analyzes customer data to.

Worked as a leader within the Management Team to improve the business value and ROI of the company’s Relationship Experience Division service offering by identifying methods to reduce incidents, mitigate risks, manage cost drivers and optimize service performance in order to enhance the customer experience. Developed a strong operational incident and.

Directed initiatives related to end-to-end ownership, monitoring and reporting of service offerings and serving as the liaison between the IT Service Management Team, clients and other internal/external service partners. Led full scope of projects related to the implementation of service offerings, including all agreements. Defined and introduced the.

Successfully led all phases of the SLA adherence of 21 different MS CRM instances at the Tier 2 Support Level. Promoted offshore (India, China & Poland) ownership of end-to-end support roles, while managing a team of 10 Support Analysts and daily operations of the team. Managed the relationship between the Help Desk and Support Team for LOB applications to.

Promoted to build and communicate cross-departmentally with Sales and Marketing, IT Product Management and World Wide Incentive Compensation Operations with a joint goal of developing tactical and defining consistent release processes. Integrated team functions to improve overall productivity. Led initiative to create and maintain an enterprise worthy.

Directed a team of support analysts with an objective of fulfilling User Support duties for the Incentive Compensation project. Mentored team members and provided guidance on becoming more effective. Provided management team with reporting on team’s performance base on Knowledge Performance Indicators. Adapted to both team and customer needs by adapting.

Performed analysis, managing products and performing functionality for Test and User Support for the compensation calculation engine and reporting system. Designated as the internal subject matter expert on each system. Collaborated with the subsidiary and Corporate Financial Compensation Analysts to effectively resolve more than 200 service requests.

Master Of Business Administration - Mba, Information Technology

In this tech-dependent environment, even one hardware hiccup or software delay can potentially impact a company’s bottom line..

Bachelor Of Arts (B.A.), Sociology