Mike Higgins Email & Phone Number

Boca Raton, Fl, Us

Redmond, Washington, Us

Redmond, Washington, Us

Strategic-level support and guidance for our largest customers. Executive single-point-of-contact for all Microsoft Consulting deliverables and commitments to premier Fortune-10 clients.• Tightly align all Microsoft Services & Product organizations supporting client with a key focus on driving outcomes and measurable business value.• Collaborate with senior customer executives to develop, plan and implement innovative strategies that generate significant business value and competitive advantage.• Develop business plans, driving profitable new business opportunities while managing revenue, profitability and delivery quality across Consulting portfolio.• Maintain the highest levels of customer satisfaction by delivering meaningful business outcomes.

Houston, Texas, Us

General Manager, Business Development and Operating Executive (COO) for diversified portfolio of Transportation client outsourced operations across the US. Client base includes industry-leading GDS, Lodging, Maritime/Overland Shipping, Freight and Logistics companies. Accepted challenge to lead this struggling business unit upon exit of previous leader. Direct alignment with C-Level leadership and/or Private Equity interests. Personally accountable for business development, sales and financial performance of this business unit. • Identified over $½ billion dollars in new business opportunity by organizing and leading matrixed sales, solutioning and delivery team through market analysis and creation of a 3-year Business Plan.• Closed $300 million dollars total contract Freight/Logistics and Hospitality deals. • Sold $10.4 million dollars total contract services within 90 days of negotiating first of its kind Master Services Agreement with the world’s 5th largest Freight/Logistics company.• Direct engagement with landed team representing $3.4 billion dollar Private Equity investment in key Hospitality client.

Houston, Texas, Us

COO, operations oversight for diversified global industry team representing 60 clients and $900 million dollars in annual billings. Client and prospect base operations including industry-leading Airline, GDS, Automotive, Cruise Line, Lodging and Transportation support companies. • Delivered $3 million dollars in annual profit improvement across global Transportation organization as leader of operations productivity improvement team. • Created 35-member high-potential talent pool as leader of cross-functional team chartered to design and implement a global mentoring and succession program. • Drove business continuity and successful change management as industry leader managing the HP acquisition of EDS.

Houston, Texas, Us

General Manager and Operating Executive (COO) for 10 Travel & Hospitality C-Level clients and additional prospect outsourced operations across the US, representing over $200 million dollars in sales and $80 million dollars in annual billings. Clients included industry-leading Cruise Line, Lodging, Automotive and Airline support companies. Managed Direct alignment with C-Level leadership and/or Private Equity interests across diverse client industry groups. Personally accountable for business development, sales and financial performance of this business unit. • Drove 3-year 38.2% compounded growth by revitalizing dormant Travel & Hospitality business segment. • Negotiated and delivered $150 million dollar operating agreement renewal and expansion with world’s 3rd largest Rental Car company. • Direct engagement with landed teams representing $2.4 billion and $1 billion dollar Private Equity investments in key Rental Car and Cruise Line clients.• Received highest possible performance scorecard rating by 6 of 10 clients, measuring service delivery, innovation and loyalty. • Honored for exceeding all financial, client satisfaction, people care and operational performance objectives, receiving 3 exclusive “Inner Circle” annual performance awards.

Houston, Texas, Us

WHSmith USA CIO, covering 550 Travel Retail hotel and airport locations and over $350 million dollars in annual sales across North America, South America and the Caribbean. Led all outsourced operating functions and as member of WHSmith Management Executive team, drove innovation across all executive-level strategy, business operations planning, site selection, development, merchandising, replenishment and store operating functions.• Salvaged $16 million dollar contract, turning around exceptionally at-risk client relationship to excellent survey feedback within 3 months.• Developed and received approval for $25 million dollar 5-year information technology strategy. Led 5-member C-Level Information Systems Steering Committee. • Implemented industry’s first real-time integrated point-of-sale system at 4 major airport locations. Project case study featured in July 2003 CRN Magazine.

Houston, Texas, Us

General Manager and Lead executive, operating outsourced service portfolio for innovative paperboard and packaging systems in the beverage and consumer products market. Remote Data Communication and Server Management, Help Desk and Office Services, Desktop and Network Equipment Break/Fix. 3 home office, 7 paper mills, 6 sales offices and multiple remote vendor locations. CIO-level accountability. General Manager and Lead executive, operating outsourced portfolio of services to Saab Cars USA, Inc. - Wholesale and Retail Distribution, Sales, Service and Marketing of Saab automobiles to the Americas. Application Development and Management, Data and Voice Communications, Server Management, Help Desk Operations, Office Services, Retail and Dealer Support Call Centers. Direct CEO interaction and accountability.

Houston, Texas, Us

General Manager and Lead executive for Manufacturing, Sales, Service, Marketing and Customer Contact Center Operations. Senior Executive-level client contact and direct accountability for all outsourced service delivery to the Spring Hill, TN Saturn Manufacturing and Marketing complex. Direct interaction with automobile franchise dealer / retailer principals. Contributing member to key Saturn executive task forces including Franchise Operations, Retail Environment Design and Retail Information Technology.

Houston, Texas, Us

Automotive Industry, Operations Management including Finance, Dealer Accounting, Personnel, Vehicle Sales, Service and Marketing. Division Strategy team. P&L forecasting, new business development, appraisals, rankings, career planning, salary administration, and site-wide values training leader. Comptroller, Director and Executive-level client interactions.

Houston, Texas, Us

Automotive Industry, Advanced Engineering, Vehicle Manufacturing, Facilities Management. Systems Engineering Development (SED) program graduate. Rapid advancement through multiple technical and project-related job responsibilities. Track record of project success, effective leadership and development of strong client relationships, leading to first formal leadership position.

Ba / Mis, Business & Technology

Executive Development Certificate

Global Enterprise Leadership Certificate