Michael Pilling Email & Phone Number

London, England, United Kingdom

Responsible for managing a Customer Success Team which works to ensure that existing, new, and prospective customers get the best experience possible from Rotageek, promoting retention and loyalty. Working closely with the Product Team to provide customer insight, opinion, and feedback to influence the product roadmap, and with Sales to advise on how best.

London, United Kingdom

Responsible for ensuring that existing, new, and prospective customers get the best experience possible from Rotageek, promoting retention and loyalty. By engaging positively with customers at all stages of the lifecycle, ensuring that their needs are anticipated and understood, and working with them and my Product team to achieve these needs with Rotageek.

Peterborough, United Kingdom

• Providing HR data and analysis and insights to ensure compliance and monitor the key indicators of our People strategy, as part of the HR transformation team. In the limited time I had in role before the business was.
• Built stakeholder relationships with 13 remote business area data leads and outsource MI provider for the UK (Steria)
• Progressed the pace of source market data consolidation
• Created an executive metrics pack to illustrate the headcount and costs aligned to the horizontal functions across a complex business structure including establishing group connections and some data sharing with the.

Peterborough, United Kingdom

• Providing an effective planning, analysis and insight service to our Retail business stakeholders which supports our Retail strategies, tactical initiatives and operational efficiencies. This includes resource.
• Lead the provision of resource planning reporting and insight for the Retail business and Workforce Management Steerco, aligning with the Retail strategy; supporting labour efficiency and cost projects.
• Provide data and insights to our retail senior leadership team through routine personnel reporting, recruitment tracking, general WFM and resource planning queries.
• Supporting our Central Operations and Retail Leadership teams in providing robust data insight, and trend analysis of our non-resource strategies and tactical initiatives, e.g. Financial Risk.
• Develop accurate forecasting, planning and monitoring solutions for all Retail cost lines such as uniform, brochures, stationery to drive greater delivery of operational efficiencies and cost control
• Provide SME level support and training to our Central Operations team in general use of data with the focus on the team being more operationally efficient when using data

Peterborough, United Kingdom

• Supporting the Thomas Cook Co-operative Travel business to deliver on their Workforce management strategy, focussing on labour efficiency, labour cost control in order to drive for improved productivity.Accountable for.
• Captured all legacy contract info, work rules and availability through development of a Retail data portal.
• Used footfall and transactional data to develop store type demand profiles and define structure of headcount planning recommendations.
• Implemented a supplier WFM solution to meet the needs of our Retail business, delivering central rostering and central control and visibility of leave planning.
• Involved in Business WFM project to further optimise our rostering guidelines and contract hours flexibility to improve our labour efficiency.Key achievements – Brochure resource planning
• Streamlined brochure distribution processes and tasks to reduce own resource requirement.

Peterborough, United Kingdom

• Supporting the charter tour operations division in maximising Yield output via all distribution channels by leading the trading team to analyse sales performance, seek opportunities to develop revenue and margin.
• Brought to life a number of high profile Thomas Cook cross channel marketing campaigns, providing the evidence to support the commercial messages and delivering these via selling systems capabilities with a focus on.
• Business lead for testing and delivery of channel and tactical discounting process across selling systems.
• Identify opportunities to support sales through online channels.
• Supported the Retail business development through initiatives to maximise sales and review key relationships with regional coordinators.
• Instrumental in the development of tracking for tactical and groups business and setting of team targets.

Peterborough, United Kingdom

• Driving the sales development and process efficiency of the Tactical Trading and Yield teams through identifying sales opportunities and system and process initiatives.Key achievements
• Development of competitor price monitoring tools.
• Engagement of Customer Delivery teams to raise profile and understanding of the Tour Operator Yield function.
• Development of channel discounting tools.
• Drive fact finding processes to deliver business cases for systems and process changes.
• Deliver systems solutions to allow best offers to be identified and used across internal sales distribution and PR teams.

Peterborough, United Kingdom

Manchester, United Kingdom

Cim, Professional Diploma In Marketing

Bachelor Of Science (Bsc), Applied Biological Sciences

A Levels, Biology, Pure And Applied Mathematics

Education record