• Direct team of technicians serving as IT Support for companies with offices throughout the US.• Train incoming technicians in server maintenance, network troubleshooting, and customer service best practices.• Develop Service Desk policies and procedures.• Establish formal structure for SOHO clients.• Implement formal review process for Service Desk team.• Oversee client projects involving multiple sites across the US.• Execute plans for facilities relocation in three major cities.• Address inefficiencies in server or Active Directory topology.• Plan for long- and short-term client growth regarding technology.• Advise clients on security procedures and best practices.• Facilitate communication between client operations and management regarding budgets, projections, and planning.• Reinforce company and client strategy at all levels of engagement.

Professional Tenor/Oboist/Flutist available for weddings, funerals, and church services.

• Managed computer network (sole IT position) for over 35 employees.• Designed and maintained new customer website.• Developed and implemented new features for proprietary order management software and its integration with the Microsoft Office Suite.• Organized the technology aspects related to moving the office to a new location, including installationand configuration of new Fortinet firewall/Netgear switches and internal wiring setup.• Provided high-level desktop/laptop/mobile device support for office staff.• Configured and deployed new desktop and laptop computers for all employees.• Created and maintained network access including Active Directory and shared permissions for on-site office personnel.• Installed secure wireless network.• Monitored daily updates including Microsoft & Kaspersky for automatic and manual distribution.• Oversaw daily backup of company data.• Assisted with setup for web audio/video conferencing.• Placed orders as needed for new hardware including computers, printers, fax machines, and scanners.• Purchased new software/licenses as needed.• Published training manuals and other materials.

• Advised customers on network configurations to meet their specific operating environments’ needs• Acted as top-level management for overnight crew• Modified existing proprietary software interface to simplify use.• Gained experience with IP/DNS management, error detection, and implementation

• Managed a group of over 40 student employees• Instituted a pre-semester training program after successful negotiations with Housing and Dining Services• Conducted reviews of each student employee’s performance• Published training manuals and other materials