Technical Support Engineer
CurrentSystems & Network Administration: - ConnectWise Automate (formerly LabTech), ConnectWise Manage & Connect - IT Glue (admin) - O365 Admin, SharePoint , MS Exchange, Active Directory
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Erin Donovan is listed as IT • Tech Support • Customer Success • Onboarding & Training at Upwork, a with 69122 employees, based in Greater Minneapolis-St. Paul Area, United States. AeroLeads shows a matched LinkedIn profile for Erin Donovan.
Erin Donovan previously worked as Technical Support Engineer at Upwork and Technical Writing Manager at Independent Contractor.
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100% Job Success | Top Rated on Upwork https://www.upwork.com/o/profiles/users/_~01d6580c9dc8cb3e87/- Work at Home with skills in tech support management, Customer Experience, SysAdmin, Web Development, and Managing Editor.- CRM setup & admin: canned replies, customization, edit & compile internal data, automation, customization, integration, modules/fields, web forms, email templates & campaigns.ConnectWise Automate (formerly LabTech), Manage, Connect VMWare, FreshDesk, Zendesk, Zapier & IFTTT, MailChimpFullstack- Wordpress (org & com) - Front End development (JavaScript, CSS, HTML5)- Back End development MEAN (MongoDB, Express, AngularJS & node.js )- API coding and dev♢ TALENTED CONTENT EDITOR | WRITER MANAGER ♢How you convey information affects how fun and engaging it is to read.Web content, editing, articles and tutorials:The goal is a riveting tale that stirs people to take action.Your business is much more than the service you provide.It's about creating a rapport with your readers,by telling the story of your work.- Copywriting /editing —Manage team of 25 international writers- How-to tutorials, User guides, Knowledge base, product specs (editorial) MLA, Chicago, AP, APA styles- I offer a genuine, straightforward and an informative editorial style. - Like tuning an instrument, I make adjustments that enhance the overall tone for each piece.- Consideration for: style and grammar, structure and format, continuity and brevity.- Start with action words that inform and engage your readers. Add keywords, animated GIFs, an easy-to-follow format and voilà--content you'll be proud to publish on your site!Q: Do you want to avoid fluffy, wordy, distant and stiff-sounding writing?Yes, I want to avoid that, too! Let's chat.
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Remote
Systems & Network Administration: - ConnectWise Automate (formerly LabTech), ConnectWise Manage & Connect - IT Glue (admin) - O365 Admin, SharePoint , MS Exchange, Active Directory
Work At Home
Managing editor and IT systems admin for client services company.Oversee team of 10 - 23 independent contract content writers:Distribute technical titles to writing team for production; edit every submission for grammar, punctuation, style, continuity, consistency, plagiarism, and brevity. Research facts, data and Creative Commons images, audio & video.Post written pieces, and sometimes images, audio, video to WordPress site, to external sharing and revenue sites, comment & reply to discussion board posts, WordPress Admin & community moderator, more and more PHP & MySQL coding (enough to get by for Wordpress functionality), Excel, scraping APIs . Manage Facebook, Twitter, LinkedIn, Pinterest, and more social network sites for multiple clients.Maintain database, Admin for VMware virtual desktop for workers, set permissions, secure the remote network. Do payroll, bookkeeping QuickBooks, help with annual taxes. SEO, SEM, keywords research.
Greater Minneapolis-St. Paul Area
Greater Minneapolis-St. Paul Area
Greater Minneapolis-St. Paul Area
Greater Minneapolis-St. Paul Area
Greater Minneapolis-St. Paul Area
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Erin Donovan works for Upwork.
Erin Donovan is listed as IT • Tech Support • Customer Success • Onboarding & Training at Upwork.
Erin Donovan is based in Greater Minneapolis-St. Paul Area, United States while working with Upwork.
Erin Donovan has worked for Upwork, Independent Contractor, Insuresign, Net Medix [Independent Contractor], and Rae'S Up Your Glass.
Erin Donovan's colleagues at Upwork include Vallarie A., Kimberly Arligue, Muhammad Adnan, Paul Ngaruiya, and Humna Amir 🌎📝💻.
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