Erin Donovan

Erin Donovan Email and Phone Number

IT • Tech Support • Customer Success • Onboarding & Training @ Upwork
santa clara, california, united states
Erin Donovan's Location
Greater Minneapolis-St. Paul Area, United States
About Erin Donovan

100% Job Success | Top Rated on Upwork https://www.upwork.com/o/profiles/users/_~01d6580c9dc8cb3e87/- Work at Home with skills in tech support management, Customer Experience, SysAdmin, Web Development, and Managing Editor.- CRM setup & admin: canned replies, customization, edit & compile internal data, automation, customization, integration, modules/fields, web forms, email templates & campaigns.ConnectWise Automate (formerly LabTech), Manage, Connect VMWare, FreshDesk, Zendesk, Zapier & IFTTT, MailChimpFullstack- Wordpress (org & com) - Front End development (JavaScript, CSS, HTML5)- Back End development MEAN (MongoDB, Express, AngularJS & node.js )- API coding and dev♢ TALENTED CONTENT EDITOR | WRITER MANAGER ♢How you convey information affects how fun and engaging it is to read.Web content, editing, articles and tutorials:The goal is a riveting tale that stirs people to take action.Your business is much more than the service you provide.It's about creating a rapport with your readers,by telling the story of your work.- Copywriting /editing —Manage team of 25 international writers- How-to tutorials, User guides, Knowledge base, product specs (editorial) MLA, Chicago, AP, APA styles- I offer a genuine, straightforward and an informative editorial style. - Like tuning an instrument, I make adjustments that enhance the overall tone for each piece.- Consideration for: style and grammar, structure and format, continuity and brevity.- Start with action words that inform and engage your readers. Add keywords, animated GIFs, an easy-to-follow format and voilà--content you'll be proud to publish on your site!Q: Do you want to avoid fluffy, wordy, distant and stiff-sounding writing?Yes, I want to avoid that, too! Let's chat.

Erin Donovan's Current Company Details
Upwork

Upwork

View
IT • Tech Support • Customer Success • Onboarding & Training
santa clara, california, united states
Website:
upwork.com
Employees:
69122
Erin Donovan Work Experience Details
  • Upwork
    Technical Support Engineer
    Upwork Feb 2017 - Present
    Remote
    Systems & Network Administration: - ConnectWise Automate (formerly LabTech), ConnectWise Manage & Connect - IT Glue (admin) - O365 Admin, SharePoint , MS Exchange, Active Directory
  • Independent Contractor
    Technical Writing Manager
    Independent Contractor Feb 2017 - Present
    Work At Home
    Managing editor and IT systems admin for client services company.Oversee team of 10 - 23 independent contract content writers:Distribute technical titles to writing team for production; edit every submission for grammar, punctuation, style, continuity, consistency, plagiarism, and brevity. Research facts, data and Creative Commons images, audio & video.Post written pieces, and sometimes images, audio, video to WordPress site, to external sharing and revenue sites, comment & reply to discussion board posts, WordPress Admin & community moderator, more and more PHP & MySQL coding (enough to get by for Wordpress functionality), Excel, scraping APIs . Manage Facebook, Twitter, LinkedIn, Pinterest, and more social network sites for multiple clients.Maintain database, Admin for VMware virtual desktop for workers, set permissions, secure the remote network. Do payroll, bookkeeping QuickBooks, help with annual taxes. SEO, SEM, keywords research.
  • Insuresign
    Technical Support Technician
    Insuresign Aug 2016 - Mar 2017
    Work At Home Via Upwork
  • Net Medix [Independent Contractor]
    It Help Desk
    Net Medix [Independent Contractor] Sep 2013 - Nov 2016
    Greater Minneapolis-St. Paul Area
  • Rae'S Up Your Glass
    Technical Support Manager
    Rae'S Up Your Glass 2013 - 2016
    Greater Minneapolis-St. Paul Area
  • Apple
    Applecare Tier 1 Ios Advisor
    Apple Mar 2014 - Jun 2015
    At Home Advisor
  • U Of M Properties Inc.
    Resident Manager
    U Of M Properties Inc. May 2012 - Sep 2013
    Greater Minneapolis-St. Paul Area
  • Journalism/ Review Writer
    Journalism/Reviewer
    Journalism/ Review Writer Aug 2009 - 2011
    Greater Minneapolis-St. Paul Area
  • Carlson Marketing
    Lead Customer Service Representative
    Carlson Marketing Oct 2006 - Jul 2008
    Greater Minneapolis-St. Paul Area
  • Sisters' Camelot
    Fundraising Coordinator
    Sisters' Camelot Jan 1999 - Sep 2002
    Greater Minneapolis-St. Paul Area

Frequently Asked Questions about Erin Donovan

What company does Erin Donovan work for?

Erin Donovan works for Upwork

What is Erin Donovan's role at the current company?

Erin Donovan's current role is IT • Tech Support • Customer Success • Onboarding & Training.

Who are Erin Donovan's colleagues?

Erin Donovan's colleagues are Sanchit Barjibhe, Santosh Raj, Ali Mardini, Khandokar Tanvir Ferdous Peash, Evgheny Kalkutin, Ashley Cole, Sahar Tomaso.

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