Matt Plummer Email & Phone Number

New York, Ny, Us

Helping folks bring their GIS to the cloud- focusing on ArcGIS Enterprise deployments in AWS and Azure

Long Beach, California, United States

-Lead Manual and Automated QA testing efforts for Mapbox’s mobile applications-Initiated and manage the Driver Experience Program at Mapbox, overseeing the collection of weekly Key Performance Indicators (KPIs) and app performance data from cross-functional teams across NA, EMEA, and APAC-Deliver concise and actionable insights derived from ground-truth user experiences, enabling informed decision-making and strategic planning at the highest levels of the organization-Designed and implemented the User Experience Scorecard, a comprehensive tool used to quantitatively measure and assess user satisfaction across Mapbox's products-Conducted customer evaluations for our products with potential clients, effectively showcasing our offerings and gathering valuable feedback to inform product development and refinement strategies-Performed regular regression testing for new updates and newly released products

Long Beach, California, United States

-Transitioned to premium account-based support, supporting and managing 4 automotive accounts, working cross-functionally with engineering and product teams in development of Mapbox’s navigation applications-Triaged issues identified by high touch customers in validation and Beta, acting as a single thread between external and internal customers-Oversaw and ensured the quality of four quarterly releases of Maps+

Los Angeles Metropolitan Area

-Provided premium support to Esri business partners-Managed an interdisciplinary network of 150+ GIS analysts by administering a Python program, ultimately reducing aged Python customer issues by 45%-Collaborated between development, product design, and support teams to troubleshoot and resolve issues-Attended conferences to provide engaging demos and on-site troubleshooting to customers

Greater Los Angeles, California, United States

-Owned and resolved customer issues through an automated ticketing system-Communicated with customers through regular emails, phone calls, and on-site troubleshooting via screen share-Documented software defects and ran testing workflows for customers

Greater Los Angeles Area

-Communicated software roadmap to customers while providing engaging demos of workflows-Developed a mobile application for users to volunteer property as community gardens and connect with local food banks, placing 2nd overall in the ESRI Intern Hackathon

Rochester, New York Area

State College, Pennsylvania

Penn State University Department of Agriculture Roots Lab