Michael Madsen Email & Phone Number

Northbrook, Il

Responsible for providing customer service and timely response of customer inquiries via telephone and email, including billing/pricing/collections resolution, service issues, missed pick-ups, terms and conditions of contract, complaints, priccing issues, changes, and new orders.October 2013-present -- HDDS Support Team RepresentativeOriginal member of HDDS (Hazardous Drug Disposal Service) Customer Service team, specializing in assisting HDDS customers with service onboarding, ordering of HDDS supplies, assisting with service scheduling and manifest documentation.

Chicago, Il

Customer Service Representative, Finance Service Center 2008-2011Credit Department Representative, Finance Service Center 2002-2008• Serviced advertising billing accounts for Tribune Company newspapers, including Chicago Tribune, Los Angeles Times, Baltimore Sun, Newsday (NY), Orlando Sentinel, Ft. Lauderdale Sun-Sentinel, Forum Newspaper Group (FL), Daily Press (VA), Hoy newspaper (Chicago/Los Angeles), Times Community Newspapers Group (CA), and Tribune Interactive online advertising • Researched, resolved, and responded to customer phone and email inquiries daily• Communicated with advertising sales and collections department representatives from all markets to rectify customer billing disputes • Utilized over 30 databases, including each outlet’s advertising order entry system, credit card payment documentation, account history information, and billing statements/newspaper pages archival systems • Processed billing adjustments and customer payments to advertising accounts daily

St. Petersburg, Fl

Public Relations Specialist, Corporate Communications Department• Communicated to employees and national media outlets for the nation's second largest provider of federal flood insuranceLife Insurance Administration Specialist, Bankers Life Insurance Company• Serviced agents and policyholders and assisted in formation of procedures and documentation for company's new life insurance division

Chicago, Il

Special Order Processor, Product Services Department• Sourced and purchased product for Midas franchisees nationwide • Administered billings and prepared invoice payments • Processed orders with vendors and responded to telephone inquires daily• Maintained records of all orders placed, including monthly reports

Chicago, IL & Green Bay, WINCAA Division I