Michael Polzin Email & Phone Number

Kenosha

Provide leadership to the LeewardBA teams, employees, and partners to help them achieve their maximum success.Drive continuous improvement of services and processes for business development, managed services, solution development, operations, and business consulting.Meet with customer executives and business owners to establish partnerships to help companies grow and expand the positive impact of their mission.Study, research, and apply best practices to LeewardBA's business advisory offerings.Support the development of future talent through partnerships with KTEC and Gateway College.Enable startups and entrepreneurs through peer mentoring and support of business incubators in partnership with GWDC at The Tech Hub.Provide expert level facilitation and coordination to enable economic gardening and acceleration of growth for stage II companies as a contractor with UW of Madison Extension program.

Greater Milwaukee Area

Deliver high value insights and information to business owners to help their Stage II companies grow and thrive. This is accomplished by following a nationally accredited Economic Gardening framework and coordinating a team of Business Intelligence specialists. The team delivers these high value insights in the area of Market Research, Digital Marketing, and Geographic Information Systems.

Provide guidance and consulting on transition, IT Service Management and operations for customers aiming to consume cloud services.Develop and deliver IT business consulting engagements to identify business needs that would benefit from technology solutions.Lead IT strategy planning workshops to help drive the maturation of IT and improve alignment between business and IT.Provide training and knowledge transfer for customers to increase awareness of Cloud, Service Management, and IT Trends.

Kenosha, Wi

Cloud Delivery Executive• Drove customer satisfaction throughout the entire lifecycle of cloud service consumption. Accountable for moving deals from 80% to sold and delivered.• Provided consolidated business relationship management for enterprise customers with cloud services contracts. Served as single point of contact pre, during and post migration; Managed consulting staff, engagement financials, and customer satisfaction.• Contributed to IP development and continuous improvement of cloud service offerings and internal support model.

Senior IT Service Management Consultant II• Provided thought leadership to shape the incubation of Microsoft’s ITSM consulting practice. Contributed to growth of annual sales and expansion of service offerings. • Developed ITSM offerings based on ITIL and MOF; trained peers across global subsidiaries, lead marketing and development of sales and pull-through techniques to expand revenue.• Delivered over 40 process improvement engagements for Microsoft customers; including organization redesign, workflow enhancement and improved financial management.• Redefined service management functions for the Microsoft Operations Framework 4.0. • Contributing author to MOF 4.0 pocket guide.• Promoted three times in this role: Consultant, Senior Consultant, Senior Consultant II

Guided over 130 companies through various IT operations, service management and organizational improvements.

Critical Situations Manager• Accountable for the coordination of rapid response to major incidents and system outages in core data center services.• Developed, refined and managed the major incident handling process across the enterprise. Liaised directly with CIO and senior executives during impacting events.Manager of Enterprise Command Center• Led a team of 24/7 operators monitoring component, system and service health of critical business and customer facing services. • Instigated the development of end-to-end service monitoring.• Participated in maturation of enterprise change management process to improve service stability.Manger of Network Operations• Managed Network Operations Center staff. • Accountable for network and telecom availability.• Led the implementation of Sarbanes Oxley governance and audit procedures.• Negotiated and developed formal Service Level Agreements with critical business units; created downstream supporting Operating Level Agreements.Manager of Server Engineering• Led Y2K readiness for the distributed systems platform• Managed an office downsizing project. Eliminated $2.7MM from project cost by partnering with business leaders to redefine claims process flow.• Managed major systems upgrades; including consolidation of Windows Domains, upgrade to Windows 2000 and Exchange migration.• Repaired a broken relationship between engineering and operations. Improved proactive operations management, resulting in greater system stability.

Help Desk Manager/Server and Desktop Engineer• Designed and implemented migration project to move from Windows 3.11 to Windows 98.• Contributed to architecture design to implement Microsoft Exchange and migrate off Lotus Notes.• Redefined the enterprise helpdesk process, reducing ticket back log by 40%.