Michael Prince Email & Phone Number

United States

* Responsible to oversea all Cybersecurity worldwide 24/7services and manage SLA's over 95% to the customer and ensure their satisfaction.* Project to develop a new ServiceNow dashboard to help remediate all the legacy vulnerability tickets that had accumulated over the years.* Reduced remediation backlog from over 40,000 vulnerability tickets down to under a hundred. Project the deployment of BigFix and the implementation of the solution to remediate application's software as a service.* Present monthly Cybersecurity SDRs to keep the client informed as to the new activities and initiatives we had in progress across all disciplines.* Project the implementation of BeyondTrust to secure endpoint's.* Responsible for reporting the account summary review on a $7 million accounts.* Lead Security operational services contracted for each supported accounts assigned. * Manage Multi-3rd party services interaction between the SOC, client contracted vendors.* Participate and promote new Security offerings to the account team and client* Manage security service requests and custom reporting across all teams* Provide delivery of security metrics and reporting in support of contractual commitment* Act as the first point of escalation and incident manager for the customer owning queries or issues through to resolution, including the provision of reports* Customer engagement to optimize service availability and capacity management* Provide and promote continuous improvement strategies* Maintain SLA a 98% or better month over month. * Responsible to manage the Security budget and billing of the supported accounts* Lead security service towers for services delivered on each account* Work with Security service owners on all service requirements and reporting* Ensure that audit and compliance support and or work in that space is being conducted by the appropriate team or partners

• Redesign the commerce website to enhance performance and went from handling a half-million transactions to 3m transactions per min without spending more money on hardware or infrastructure.• Worked with Akamai to take full advantage of their world-class artificial intelligent protection system for our website. I am the lead SME on all support initiatives both delivery and security of the infrastructure. BMP BoT Manager Premier, Bot Manager, Client Reputation, Custom Rules, DDOS Defender, FastDNS, Kona Site, Mobile App Performance & Mobile App Security SDK, Site Optimization, SiteShield.• Created and implemented an eCommerce cloud security policy to drop malicious traffic that led to a 60% reduction in total bandwidth consumed.• Developed a sophisticated Honeypot allowing us to redirect all bad traffic to the website to the Honeypot preventing access to PCI / PII information.• Lead PM to centralized identity management across multiple systems utilizing IDM Federated Identity (FIM) / Single Sign-On (SSO) across multiple IT systems and third parties. Within this project we deployed CyberArk to secure PCI & PII zones/servers/devices.• After Hours Support Lead - Defended our website successfully on multiple occasions against massive attacks preventing any breaches of security. Actively working with Incident Management, Risk & the Dev Teams on ways we can improve security.• PKI Standards and Compliance utilizing HSM for key internal system's as well as BBBY's 1600 Public SSL and 10k Private Certs to ensure the highest security while keeping the costs down. • Developed the security around the design and deployment of Web 2.0 configurations as well as web 3.0 configurations pushing us into an API single page based environment.• Help streamline the firewall policies and configs to help improve security and ease of deployment utilizing FireFlow.• Enforcing PCI standard controls in all DC – AV, security audits, two factor, IDS/IPS, Rapid7, Pen Testing, SAML / IDM.

New Jersey

• Project Manager / Senior Engineer developed a new business model by Migrating Clarity from a UNIX based internal application to a VMware RedHat Linux Web Enabled application, installation cost was reduced by over 500k, and annually savings of over 48k and removed performance limits, therefore increasing throughput by 50% and performance by 25% with unlimited growth options.• Conduct feasibility studies and evaluations, project scope, define project schedule and resource allocation from teams across the globe, communications and manage project budget and costs (budgeted spend in the range of $500K - $3M)• Senior Engineer / SME to help determine appropriate solutions (technical, business, and organizational constructs) according to MetLife standards.• Secure commitments from line managers, review deliverables, obtain appropriate business approvals, provide final sign-off for milestones, and ensure overall project quality.• Managed Global deployments / migrations into secure Cloud facilities at SunGard and Rackspace.• Managing the full life cycle of diverse system developments, including managing deliverables, resource allocations and budgets with a geographically dispersed team of 250+ associates & vendors.• Security Officer, responsible for information setting and implementing Security Policies and architecture review for all areas including Cyber Security.• Managed the Planning, Execution, Documentation and overall testing, to pass American Express (Amex) PCI compliance requirements.• Design Engineer responsible for the accurate and timely delivery of project artifacts based on the Project Management Model (PMM) workflow and Request Process Management workflow.• Deliver the projects following the Six Sigma DMAIC project methodology, Define, Measure, Analyze, Improve, Control framework for all design projects. Maintaining a consistent focus throughout the design project on the customer and business goals of the project.

• Project Manager who developed Systems Development Life Cycle (SDLC), for implementation of the Office Relocation, Server Room Build, Cabling in the new facility, and Environment refresh (with zero down time), Website Upgrade and Move, as well as the Virtualization of all the entire Server Farm, Website, Desktop.• All Projects were completed timely, saving the company $400,000 in the Office Relocation, $480,000 in the Website Relocation as well as $312,000 annually.• Introduced new technologies from SANs, Recoverpoint, VMware ESX, Vmotion, High Availability, Clustered Server farms, VoIP (Voice over IP phones), Cisco IP Softphones, F5 Load balancers, Citrix XenDesktop, Nexpose Scanners, NACs, MARs, Cisco Catalyst 6513 Switches, Logcaster real-time Monitoring, and Spectra360 monitoring. The result was 100 percent uptime for Servers and phones, and greater desktop flexibility and Disaster Recovery capabilities with redundant self healing architecture.• Converted all 40 physical servers into an 8 clustered VMware farm with a 15.7 TB SAN, and now supporting 85 virtual servers with built in redundancy and real-time failover.• Redesigned the International Website from a liner 10 server configuration to a Fully Redundant and Dynamic 40 server virtual farm (VMware ESX) clustered into 4 physical servers, and redundant Firewalls, IPS’s (Proventia), F5 Load balancers, Recoverpoint, and a 20.3 TB SAN. Duplicated the build into 2 Sungard Secured Hosting Facilities.• Designed all the EMC SAN Lun configurations along with their head assignments to ensure proper load balancing as well as Recoverpoint rules to ensure real-time replication between the production and Disaster Recovery Facilities.• Designed and Implemented a multi tiered Secure VPN Disaster Recovery Solution allowing users only upon activation to access bank systems from a secured laptop without the ability to print or save files to their remote location, with email notifications when access is made.

• Project Manager responsible for coordinating the consolidation of the NY & VT offices into the NJ office and the expansion of the NJ office from a Central office into a Northeast Regional office.• Responsible for insuring quality achieving a consistent SLA of 96% or greater on Help Desk Support from my staff and I for both our Internal Users as well as our Remote users / offices utilizing a product called Heat a web-based application to manage/monitor calls.• As the result of the consolidation we grew to over 20+ servers, subsequently turned these redundant servers into 7 specific functional servers with built in redundancy.• Established several Citrix / Terminal Server Farms to support applications utilized by the organization.• Setup Video Conferencing via the WAN to Reduce Travel Costs utilizing Polycom VSX 8000 equipment.• In a team effort setup 4 Cisco Catalyst 6509 switches with 5 Gb throughput to support 3 subnets and 672 nodes and VoIP. Consisting of Cisco Catalyst 6509 switches, 7200 vxr Routers, Avaya Definity Switches, and a Sunblade 100.• Setup a SONET ring between two providers (AT&T and Bradwing) creating robust network access. This provides multiple redundant network paths to insure mission critical information and services are fully protected. Consisting of Cisco 7200 vxr Routers, DS3 ATM ASE. Visual Networks Visual UpTime.• Setup a NAS Network Appliance (FAS-250 Filer) this centralized the storage of 6 fileservers providing both NAS and SAN services (via iSCSI) with 1TB of storage, running Data ONTap allowing snapshots and mirroring for fast data recovery.• Utilized WSUS (Windows Server Update Services) deploy patches / security enhancements and manage corporate standards to all the Workstations and Servers throughout the organization.• Setup a Liebert Nfinty UPS to support temporary power loss as well as setup an External Generator capable of running the site indefinitely.• Converted the old print servers to Print appliances…

• Responsible for the 'NOC' Network Operations Center within NJ facility - Hands-on Manager of a Team of Eleven infrastructure personnel - managing the Network Infrastructure to ensure the resilience of critical, Revenue- Generating, business services both Web Based and Internal WAN to the organization as a whole, as well as to be in the front line of Infrastructure Cost Containment. The systems ‘server farm’ are made up of Compaq NT Servers (4 & 2000 Advanced) & Linux Compaq Servers, NT/XP/98 Workstations, MS Exchange, MS Office, Open Office, Proxy Servers (Internet Access Servers), Cisco Firewalls, Cisco & Linksys Routers, HP Switches & Hubs.• Reengineered the WAN Point-to-Point Frame architecture to a VPN secure Ipsec Tunnel utilizing the Clients Internet Access Portals using Cisco / Linksys Routers saving $240,000 in Annual costs and increasing data ‘capacity’ throughput 1000%.• Rolled out Open Office as a cost saving measure ($100,000 in the first year and $50,000 in Licensing fees annually) for Agents on our on-sites, replacing the more costly Microsoft Office Licenses.

• Hands-on Manager of a Team of Four IT Administrators and Four Subcontractors Documenting, Designing and Implementing/Maintaining an International WAN of 3000 users utilizing Compaq NT Servers (4 & 2000 Advanced), NT Workstations, MS Exchange, MS Office, Proxy Servers (Internet Access Servers), Cisco Firewalls, Cisco Routers, 3 Com Switches, 3com Hubs.• Designed and Implemented Training both in Groups of 30 and one and one Training for Executives to Implement a Proprietary Accounting/Manufacturing Management Package. Utilizing Computer Simulation, Course Manuals, and Real Life Simulations.• Implemented and maintained a Citrix Metaframe 1.8 Farm utilizing Citrix load balancing on 7 servers running both proprietary software as well as Microsoft Back Office & Office 2000 Suite & Oracle 8.