Michelle Perry Email & Phone Number

-Address customer questions, concerns, and inquiries via phone, email, or chat in a timely and professional manner.-Process new insurance policies, including gathering necessary information, completing paperwork, and explaining coverage details to customers.-Handle requests for policy changes, updates, and endorsements, ensuring accuracy and adherence to underwriting guidelines.-Educate customers on policy terms, coverage limits, deductibles, and exclusions to help them make informed decisions.-Assist customers with policy renewals, explaining any changes in coverage, premiums, or terms, and addressing renewal inquiries or concerns.-Guide customers through the claims process, including filing claims, providing documentation, and tracking claim status.-Address billing inquiries, process payments, set up payment plans, and assist with billing disputes or discrepancies.-Collaborate with underwriters to obtain additional information, clarify policy details, and resolve underwriting-related issues.-Maintain accurate and up-to-date policy records, including customer information, policy documents, endorsements, and endorsements.-Ensure compliance with insurance regulations, company policies, and industry standards in all customer interactions and documentation.- Identify opportunities to cross-sell or upsell additional insurance products or coverage enhancements based on customer needs and preferences.-Build rapport with customers, address concerns proactively, and implement retention strategies to enhance customer loyalty and satisfaction.- Participate in training sessions, workshops, and ongoing professional development to enhance knowledge of insurance products, services, and processes.-Collaborate with team members, supervisors, and other departments to address customer issues, share best practices, and contribute to team success.-Adhere to quality assurance guidelines and standards in all customer interactions.

A talented and creative Writer in the both the Professional and Academic Arts including genres such as Poetry, Creative Essays, Literary Reviews and Commentary. Professional and Business Writing experience consisting of 20 years in areas of Insurance processes and procedures in addition to Legal Filings and Court Pleadings. Achieved two Associates Degrees in Sociology and Behavioral Science while obtaining a vast and diverse vitae of knowledge and experience within a multitude of literary content and creative written works.

-Create original, informative, and engaging content for websites, blogs, social media, email campaigns, and other digital channels.-Conduct thorough research on industry trends, market insights, and relevant topics to inform content development.-Write clear, concise, and persuasive copy that aligns with brand voice and messaging guidelines.-Proofread and edit content for accuracy, grammar, punctuation, and style consistency.-Ensure all content adheres to brand guidelines and maintains a consistent tone and style.-Monitor and analyze content performance metrics, such as website traffic, engagement, and conversion rates, and adjust content strategies accordingly.-Stay up-to-date on emerging trends, technologies, and best practices in content marketing and digital communication.-Participate in content planning meetings, brainstorming sessions, and strategy discussions.-Coordinate with internal teams, including marketing, sales, and product development, to align content with business objectives and priorities.-Provide input and ideas for content initiatives, campaigns, and creative projects.

-Conduct thorough investigations of insurance claims to determine coverage, liability, and extent of damages.-Gather relevant information, such as police reports, witness statements, and medical records, to assess the validity of claims.-Inspect damaged property, vehicles, or other assets to evaluate the extent of loss and determine repair or replacement costs.-Analyze policy terms and conditions to determine coverage eligibility and limitations.-Communicate with policyholders, claimants, attorneys, and other stakeholders to gather additional information and clarify details of the claim.-Review documentation, including photos, estimates, and invoices, to verify the accuracy of claim submissions.-Evaluate evidence and assess the credibility of witnesses to establish the facts surrounding the claim.-Collaborate with internal departments, such as underwriting and legal, to ensure compliance with company policies and procedures.-Negotiate settlements with claimants or their representatives to resolve claims efficiently and fairly.-Document claim activities, decisions, and communications in accordance with regulatory requirements and company guidelines.-Provide exceptional customer service by addressing policyholder concerns, answering inquiries, and explaining claim decisions.-Stay updated on industry trends, regulations, and best practices related to insurance claims adjustment.-Participate in training sessions and professional development opportunities to enhance skills and knowledge.

California

21st Century Skills. Communication, Networking, Team Building and Collaboration, Volunteer Services, Business Skills development for an Entrepreneurial Gig Economy.

Sociology

Associate Of Arts - Aa, Behavioral Sciences