Michael Puttock Email & Phone Number

United Kingdom

Leeds, England, United Kingdom

Huddersfield, United Kingdom

• Working for a multi platform MSP supporting over 40 clients throughout the U.K. including a wide range of sectors (E.g. Charities, Manufacturing, finance)
• Switch/Router configuration; Vlans, Firewalls, NAT, etc. (Cisco ASA, Ubiquiti, HP)
• Network security hardware/software installation and management.
• Setup and management of VPN's (IPSec site to site, dial in L2TP, PPTP, OpenVPN)
• VOIP PBX installation, configuration and management. (3CX)
• Windows Server 2008/2012/2019 management; DHCP, Remote access, AD, DNS, Group Policies.

Nha Trang, Vietnam

• I co-own a newly developed Café and bar located in the beach town of Nha Trang in Vietnam, I have been involved in the design and building of the business and working with local contractors and translators to get the.
• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
• Hiring and training staff to provide excellent service to customers.
• Managing all aspects of an online presence, website development, marketing etc.
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
• Setting and enforcing quality and safety controls.

Leeds, United Kingdom

• I worked in a newly built Network Operations Centre for Walmart-labs. I was responsible for managing major incidents (P1/P2) on multiple Global platforms through to resolution. 24/7 support for eCommerce sites which.
• Review and communicate business objectives and translate into technology specifications
• Participate in regular project work - assisting with bringing new services/functionality on the sites.
• I was involved in delivering new projects where I would learn about the new infrastructure of the service from end to end, obtain all requirement for new monitoring, alerting, setting up CENs.
• Implemented and developed a training scheme across the UK/US and Indian sites for increasing operational knowledge of e-commerce functionality.
• Manage the network/events and monitor all metrics & e-commerce data constantly

Howden

• Working as an Incident analyst for PA I was the first line of contact for most Technical issues, I was responsibly for the below tasks:
• Monitoring various systems and services.
• Providing first line fixes (Windows/Mac support, re sending data, service restarts etc.)
• Logging any issues been reported via phone, email and alerts from monitoring.
• Liaising with management and external contacts.
• Sending out business communications to shareholders.

Carr Lane, Hull

• Interacting with customers to log faults.
• Provide 1st line support for all technical issues.
• Answer inbound calls from consumer and Business customers relating to ISP/broadband issues and related hardware and software.
• Respond to calls and emails to assist customers in resolving their fault.

Withernsea

Keyingham, Hull

I worked with a start-up web design company in which I Designed flyers, cards, pamphlets, booklets and other advertising materials. Coordinated the publication and distribution of advertising materials.Assessed, analyzed and developed financial forecasts for advertising costs.Ensured adherence and prevented cost over-runs in relation to financial forecasts.

Computer Network Management, Foundation Degree, Pass

Activities and Societies: Cisco CCNP, Routing, Switching, systems management,

Ipro 3, Information Technology, Pass

I completed a course on iPro3 which contained the following modules: - CCNA Switching - CCNA Routing - Hardware - Key skills - PPD

Forensic Science And Technology, Pass

I completed a course in forensic science which contained the following modules: - Law in media - Human Physiology - Physics - Forensic.