Michelle Nguyen Email & Phone Number

Melbourne, Australia

Brisbane, Australia

• Responsibilities
• Ideate and manage execution of the Online Product digital roadmap to deliver on business and user needs;
• Create financial forecasting and business modelling to support online product enhancements and roadmap items;
• Project manage online initiatives through the product development lifecycle, leveraging agile methodologies including Scrum and Kanban;
• Analyse and report on key product performance metrics, proactively identifying opportunities to improve site engagement and conversion;
• Acting as a digital product subject matter expert in the business and supporting colleagues through consultation and solution formulation;

Brisbane, Australia

• Leading the relationship between Velocity and the parent airline (Virgin Australia) involving:
• Optimisation of Velocity as a marketing channel for Virgin Australia including the use of member insights and analytics;
• Providing greater value to members by working collaboratively with the airline to develop incentives/products specific to Velocity members;
• Managed a promotions calendar for Virgin Australia's use of Velocity as a marketing channel. Focusing on increased member yield, revenue and member engagement;
• Business cased and developed campaigns with the airline to increase Virgin Australia market share within the corporate and industry travel space

Brisbane, Australia

• International Inbound Sales StrategyResponsibilities
• Project coordinator for implementation of new General Sale Agent offices located in China;
• Managing relationships with numerous internal/external stakeholders in order to establish effective processes for integrating external-office bookings;
• Change management application in areas of allocating responsibilities to individuals/teams, changing and developing new processes, expanding stakeholder portfolios, and professional cultural environments;
• Contract drafting;
• Process implementation - booking, finance remittance, internal audit, IT processes;

Melbourne, Australia

Melbourne Area, Australia

Melbourne Area, Australia

Monash University, Finance/Psychology

Education record