Muhammad Qayyum Email and Phone Number

• Leading the Support Team to provide L1 Technical Support for issues that have been raise by client within via Live chat, Email and Helpdesk. Resulting 30% reduction of time for common issues that have been raise by client when using their product.• Provided technical support to customers via email and chat, resolving an average of 50 inquiries per day with a 95% customer satisfaction rating for L2 and L3 Technical Support.• Developed and delivered training materials such as PDF, Notes and Video to educate clients on product features and troubleshooting techniques, leading to a 30% decrease in repeat support requests.• Prepare Monthly Technical Issues Report for monitoring all type of issues that been raise by client and make a summary for improving solutions that can used by client when using the product.• Manage maintenance for computer, laptop and technology device such as format, cleaning troubleshooting and upgrading. resulting of all the device is well maintained and up to date with the latest hardware and software.• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

• Assist Project Manager to lead the entire project execution including planning and monitoring the delivery for every implementation phase, from engineering design to construction and testing & commissioning stage.• Administrative and prepare project-related documentation, including progress report and monitoring documentation system for project such as Vendor Master Document List, VMDL.• Prepare Quotation and Purchase Order (PO) followed to the project requirement and monitor the production and delivery of materials.• Ensure the project progress aligned to the project schedule to avoid any late penalty.

• Assist Project Manager to review documentation work such as Checklist, Invoice, Purchase Order and Bill Of Quantities• Support Team for any requirement within in progress project.• Monitoring all on going project and update in the system record.

• Manage and handle cash register machine accordingly at payment counter at selling floor.• Greet and assist customers for inquiries within in the selling floor.• Maintained safety during operations hours by following the Standard Operating Procedure (SOP) to ensure all operations run smoothly without anu issues withing working hours.• Receive abd return payment or changes accurately to avoid any short or missing balance from the actual balance from the cash register machine.