Mike Lam Email & Phone Number

St. Louis, Mo, Us

United States

Greater St. Louis Area

Greater St. Louis Area

Treasury Financial Management advances the goals of the Department of the Treasury and Federal Reserve System by providing application solutions, business line leadership and customer support for a broad portfolio of Treasury Department programs

Saint Louis, Mo

*System Admin to core banking System.(PEGA, TSYS, Collection System)*Makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology.*Responsible for defining Access Roles, Privileges and Access Groups to implement Access Controls across the Enterprise with IAM ERP system. *Support and performs System administrative duties and analysis. -user provisioning -creating system… Show more *System Admin to core banking System.(PEGA, TSYS, Collection System)*Makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology.*Responsible for defining Access Roles, Privileges and Access Groups to implement Access Controls across the Enterprise with IAM ERP system. *Support and performs System administrative duties and analysis. -user provisioning -creating system control -System Audit *Analyzes costs of existing operations and prepares a cost/benefit analysis of recommended changes.*Facilitate/lead in process improvement *Use case creation / management *Risk analysts of SOD and SOX *Data Analysts ( SAS, SQL server, Oracle)*Evangelize research findings through written reports and presentations*Leverage Voice of the Customer data, Business Analytics, and Market Intelligence reports (secondary research) as appropriate.*Work with Director of Customer Experience Research to diagnose overall customer trends and research needs.* Monitoring production environment(s) and lower environment in a multi node shared infrastructure on Pega*Pega Administration and on-boarding transition facilitator. Show less

Corporate/ Business Adjustor*Facilitate in client system on broading*Portfolio Management with ~200 million in asset on the books.*Counsel, Motivate and Sell customer on their benefits of our recovery.*Developed a strategic internally and external networking system to effectively gather information to aid in collection of Corporate and business level debts. *Effectively recover $11 million monthly*Develops solutions for problem accounts.*Lead/ Coordinates… Show more Corporate/ Business Adjustor*Facilitate in client system on broading*Portfolio Management with ~200 million in asset on the books.*Counsel, Motivate and Sell customer on their benefits of our recovery.*Developed a strategic internally and external networking system to effectively gather information to aid in collection of Corporate and business level debts. *Effectively recover $11 million monthly*Develops solutions for problem accounts.*Lead/ Coordinates business call on contract negotiation and recovery.*Recovery of Small Cap Corporation charged off accounts. *Recovery of Large Cap Corporation charged off accounts *Develop a understanding relationship with business clients while maintaining our intent to recover liability to insure future goals and relationship. *Analysis of Corporate Income Statements to gather credit quality to see if there is liquid asset to aid in recovery and or verify current hardship. Highlights:*Collected more than $1,400,000.00 in principle and fees on an annual base.*Developed a strategic internally and external networking system to effectively gather information to aid in collection of debts. *Presented with Employee of the Month for excellent performance and superior contributions to US Bank on dozens of occasions within ten year tenure. Show less

Develop tactics to increase skip tracing and collection effort with a third party agency. Collection of consumer account.

Utilized Skip tracing to locate consumer’s locations, assets and secure collection efforts.Supervised a group of skip trace by motivate and advising on skip tracing skills regulation. Skip trace accounts and provide recovery agents with new leads; telephones or former neighbors. Research and gather specific information on subject with public and private database with the ability to cross-reference information to pin point subjects location.

Bachelor Of Arts, Business Management

Associates Degree, Computer Technology