In my current role as an L3 Help Desk Manager, I provide advanced technical support to clients based in New Jersey. My responsibilities include managing and troubleshooting Point of Sale (POS) systems, Windows servers, Mac workstations, and various IT infrastructures. I handle a wide array of tasks including server administration, virtualization, cloud platforms, and support for both Windows and Mac environments. I also provide additional IT support services, ensuring seamless operations and system stability for enterprise clients.

Providing desktop support to various multinational companies, working on software's such as HALO, 3CX, Open VPN, Atera, Ringcentral etc. Also have expertise in DNS, Print servers, Office 365 and active directory.

As a remote IT Support Engineer, I provide expert support in System Administration and Virtualization/Cloud technologies for enterprise clients. My responsibilities include managing and troubleshooting Windows Servers and Workstations, Office 365 administration, Email Hosting and Server Configuration, and Microsoft Exchange Server Configuration/Migration. I also handle Cloud Administration, Active Directory Deployment and Management, Group Policy Management, and 3CX Administration and Deployment. Additionally, I manage VPN configurations to ensure secure, efficient, and reliable access for clients.

Working on various projects related to robotics i.e. Drone swarming in ROS Melodic and simulation in Gazebo Environment. Also worked on single killer drones and on flock of killer drones, on both software and hardware too.

Taught IT management and Robotics in PM Kamyab Jawan Program, along with the teachings of regular Syllabus of Electrical Diploma.

Worked on Higher Education Commission (HEC) Research Based Project on "ELECTRICAL CHARACTERIZATION AS A COMPLEMENTARY TECHNIQUE FOR DETERMINING AGING OF COMPOSITE INSULATORS". I was working in R and D department in which we managed to complete the project within 6 months. I worked remotely on the project and last 3 months were on-site project evaluation.

I Taught Robotics and IT, I also managed the IT section of the organization.

During my period I remained attached with Operation, Electrical Protection, SCADA Section, and High Power Switch Gear system.