Michael Broussard Email & Phone Number

Dallas, Texas, United States

Resolved complex client issues and concerns, resulting in upgraded client satisfaction scores by 25% within 3 months. Ranked in top 5% out of over 200 colleagues for Customer Satisfaction and Corporate Compliance in a 6 month time span.Spearheaded the development and execution of client-specific strategies through collaboration with cross-functional teams, driving a 25% increase in customer retention, and achieving business goals ahead of schedule.Orchestrated seamless client interactions, serving as the central point of contact, handling inquiries and resolving issues with a 95% customer satisfaction rate and fostering long-term client relationships.

Tampa, Florida, United States

Led financial planning and analysis, resulting in a 100% increase in revenue and a 50% reduction in expenses (year over year). Reconstructed cost control measures, reducing overhead costs by 60% annually. Developed, authored and manifested implementation of financial policies and procedures, resulting in streamlined processes and increased transparency; achieved 100% compliance with regulatory requirements and industry standards. Directly Administered and manage all financial operations, accounting, and budgeting activities for the organization, ensuring accuracy and compliance with financial regulations.

Plano, Texas, United States

Balanced all aspects of venue operations, including facility maintenance, logistics, and budgeting; implemented budget optimization strategies that led to a 30% increase in cost savings, contributing to overall profitability.Rated top 3% out of over 200 facilities for Customer Satisfaction for 6 months (separately). Orchestrated end-to-end recruitment, hiring, and comprehensive training for a high-performing team, resulting in the location outperforming regional market leaders by achieving a 20% increase in market fulfillment within six months.Graded out in the top 10% out of 174 Master Training Instructors in the region within 7 months.

Plano, Texas, United States

Managed a high net worth client portfolio, cultivating and nurturing relationships through personalized financial advice; achieved a client retention rate of 92% and increased assets under management by $10 million (28% growth).Identified and pursued business opportunities, resulting in a 17% increase in assets under management. Met or exceeded sales targets, achieving a 95% monthly and quarterly goal success rate.Stayed current on industry trends, market updates, and regulatory changes to ensure compliance and provide accurate and up-to-datefinancial advice.