Mario Navarrete Email & Phone Number

Berlin, Germany

• Ensured restaurant operations by executing assigned tasks, adhering to standards, and collaborating with management and team members to meet deadlines and maintain customer satisfaction.• Demonstrated versatility and adaptability by transitioning between roles and workstations, including company locations, cash register operations, and all aspects of product preparation and production.• Met deadlines successfully through task completion, proving strong organizational skills and commitment to operational excellence.

Honduras

• Delivered proactive and personalized support to internal and external clients, ensuring satisfaction by effectively resolving issues and addressing individual needs.• Utilized forward-thinking strategies to meet monthly Customer Satisfaction (CSAT) metrics and efficiency goals (CPH – Contacts per Hour).• Maintained accurate and accessible customer records, updating account information and documenting solutions to recurring issues for future references.

Honduras

• Conducted thorough quality checks throughout project development, ensuring compliance with standards and milestones.• Supported the migration from the old insurance administration tool to the new core system, managing access configuration to all its internal users and enhancing operational efficiency.• Implemented BPM tools to streamline process flows in line with ISO 9001:2015 standards. Initiated projects, and generated performance reports to guide strategic decisions and continuous improvement.

Honduras

• Expanded the client base by introducing and implementing computed security solutions such as McAfee and Fortinet, tailoring these offerings to meet diverse client needs.• Conducted on-site visits to assess requirements, present solutions, and prepare legal documentation for public bidding, ensuring a comprehensive approach to client acquisition and project initiation.• Engaged with existing clients and prospects to understand their business needs, provided optimal solutions, and delivered post-sale support to ensure satisfaction and address technical or service-related issues.

Master'S Degree, Project Management

Bachelor'S Degree, Business Administration And Management, General