Pavel Kuznetsov personal email
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Passionate about service and business success, throughout my career working with industry leading Hotels and Business Consulting firms as well as managing my own Business. My diverse background is my key strength!Diverse form of experience gave me the opportunity to apply to Customer Service, that resulted in exceptional customer satisifacion which improved customer retention and grew my business and revenue for the organisaions I worked in. Core Skills and Experiences: Hospitality Management, Business Development, Revenue Growth, Risk Management and Customers Relationship Management. * Advanced with various POS, MYOB, Sequoia CRM and Fidelio PMS systems. * Working experience from Europe and Asia tought me to better analyse customer needs.* My business experience tought me the kind of issues business owners face nowadays, how to face them and improve company results.* Easy adaptable to changes and new strategies. * Strong ability to work in a dynamic environment and make everything in order from the scratch. * Always focus on the best approach to achieve company goals and get the best results.Currently looking for opportunities in the Tech industry to apply my skills in this field.Contact me directly or meet me in person to find out more!
Reguniverse Pte Ltd
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Regional DirectorReguniverse Pte Ltd Dec 2020 - PresentSingapore, Hong KongCorporate Services Agency- Solutions for all Customers -- Private Services -- pm for details -
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Director Of Business DevelopmentAnglo Thai Enterprises Pte Ltd Jul 2020 - PresentSingapore, Singapore
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Financial DirectorThe Good Cafe Pte Ltd Sep 2019 - Aug 2020Jewel, Singapore* Managed to reduce company costs by 20%* Changed POS system to Raptor, implemented KPI processes* Revenue planning/projection* Accounting and Admin Work* Staff Payroll -
Business Development DirectorAbba Consulting Pte Ltd Oct 2017 - Sep 2019Singapore* Have build a strong relationships with the customers from Europe and South East Asia.* Drove sales to the company and created company strategy to achieve best possible results.* Helped more than 100 clients to achieve capabilities development in various form, primarily in branding, franchising, and workprocess redesign. -
Director Of OperationsAyuthaya The Royal Thai Spa Sep 2016 - May 2019SingaporeManaged Multiple Award Spa with 15+ years of history! * Applied my experience and brought Spa on the higher level with the new Company Standards and Excellent Customer Service. * Managed team and put their skills together with adapting to the different environment and customer needs.* Worked with MYOB software for Accounting. * Worked with Sequoia BeauteSoft as CRM Management System* Managed accounts in TripAdvisor, Vaniday etc. * Successfully won 11 Spa awards for the… Show more Managed Multiple Award Spa with 15+ years of history! * Applied my experience and brought Spa on the higher level with the new Company Standards and Excellent Customer Service. * Managed team and put their skills together with adapting to the different environment and customer needs.* Worked with MYOB software for Accounting. * Worked with Sequoia BeauteSoft as CRM Management System* Managed accounts in TripAdvisor, Vaniday etc. * Successfully won 11 Spa awards for the year of 2019 within 5 months time. Proud with the results to make the best Thai Spa in Singapore with the best quality treatments and customer service. Show less -
Assistant Director Customer RelationsRussian Asian Business Union Aug 2015 - Sep 2016Singapore* Strengthened Russian-Asian relations in the field of business, investment and tourism.* Provided a full range of business services and support in Singapore, Malaysia, Vietnam and Thailand.* Achieved a strong customers relationship development as an: managed clients interest within APAC region, met the targets in order to achieve customers success, handled VIP customers requests etc.* Recruited team for writing articles and watched for social media updates. -
Front Office Management AssistantCapella Hotel Group Dec 2013 - Jul 2015Sentosa, Singapore* During this employment my responsibilities were run day to day operations, assisting guests with check in/check out, working with Fidelio PMS, settling bills, handling complaints, handling cash and credit card operations.* Additionally was making room reservations, allocating rooms, arranging transport and more.* Have been the Best Seller for 2 consistent months. Was actively involved in hotel's upselling program that heavily contributed to room sales revenue. -
Marketing AnalystHospitality Income Consulting Jul 2013 - Dec 2013Moscow, Russian Federation"Hospitality that brings income!" is the slogan of the company.* Sourced and targeted hospitality sector such as hotels, F&B, travel segments and brought those companies to the higher levelof service and increased their revenue.* Helped companies who make a loss to generate profit and turn over the business.* Increased customers satisfaction level. -
F&B Operations TraineeZurich Marriott Hotel Jan 2013 - Jul 2013ZurichThis was my last internship right after getting Bachelor of Arts (HTMi, Switzerland). I was having cross training in different departments: Bar, Room Service, Catering, Banquet, Restaurant. It was a great experience which helped me to improve my customer service skills as well as different environment adapting. -
Food & Beverage Operations TraineeMövenpick Hotels & Resorts Aug 2011 - Jan 2012Mövenpick Airport HotelThis was my internship during diploma in Switzerland. I was working in a team and helping to run Hotel Restaurant as well as Room Service Operations. My responsibilities included setting up tables, setting up buffet, communicating with kitchen, serving food and drinks, using POS system, tiding up the restaurant, polishing glasses and cutlery and more. -
Manager In TrainingHtmi Hotel And Tourism Management Institute Switzerland Jan 2011 - Jul 2011HtmiWorking as a management trainee and also responsible to train students in various operational departments including: Restaurant, Fine Dining Restaurant, Coffee Shop, Kitchen, Housekeeping, Maintenance, Front Office, Library, Administration, Bar.Trained to work as a Duty Manager. -
Room ServiceSavoy Hotel Baur En Ville Ag Feb 2010 - Jul 2010Zürich Area, Switzerland1st internship in Switzerland. Savoy Baur en Ville is a legendary Hotel in the heart of Zurich, which have excellent standards and customer service. I was focusing on Roomservice in the F&B department. I had a great training and an amazing experience to work in such property. I used to work together in multicultural team with different background and improved my foreigner Language skills as well. I also used to serve VIP's from different countries and focused on problems solving. Additionally… Show more 1st internship in Switzerland. Savoy Baur en Ville is a legendary Hotel in the heart of Zurich, which have excellent standards and customer service. I was focusing on Roomservice in the F&B department. I had a great training and an amazing experience to work in such property. I used to work together in multicultural team with different background and improved my foreigner Language skills as well. I also used to serve VIP's from different countries and focused on problems solving. Additionally learned POS system. Show less
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Restaurant Service CrewMamaison Hotels & Residences Apr 2009 - Aug 2009Moscow, Russian FederationRestaurant Customer Service in the Luxury Property in the heart of Moscow. Serving customers and making sure everything is up to standard in the restaurant.
Pavel Kuznetsov Skills
Pavel Kuznetsov Education Details
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International Business -
Events And Tourism
Frequently Asked Questions about Pavel Kuznetsov
What company does Pavel Kuznetsov work for?
Pavel Kuznetsov works for Reguniverse Pte Ltd
What is Pavel Kuznetsov's role at the current company?
Pavel Kuznetsov's current role is Professional in Business Development, TravelTech and Hospitality Enthusiast..
What is Pavel Kuznetsov's email address?
Pavel Kuznetsov's email address is ky****@****ail.com
What schools did Pavel Kuznetsov attend?
Pavel Kuznetsov attended University Of Ulster, Htmi Hotel And Tourism Management Institute Switzerland.
What skills is Pavel Kuznetsov known for?
Pavel Kuznetsov has skills like Hospitality Management, Hotel Management, Tourism, Food And Beverage, Hotels, Cooking, Restaurant Management, Banquets, Employee Training, Dance, Business Travel, Leisure Travel.
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Pavel Kuznetsov
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