Pavel Kuznetsov Email & Phone Number

Singapore, Hong Kong

Corporate Services Agency- Solutions for all Customers -- Private Services -- pm for details -

Singapore, Singapore

Jewel, Singapore

* Managed to reduce company costs by 20%* Changed POS system to Raptor, implemented KPI processes* Revenue planning/projection* Accounting and Admin Work* Staff Payroll

Singapore

* Have build a strong relationships with the customers from Europe and South East Asia.* Drove sales to the company and created company strategy to achieve best possible results.* Helped more than 100 clients to achieve capabilities development in various form, primarily in branding, franchising, and workprocess redesign.

Singapore

Managed Multiple Award Spa with 15+ years of history! * Applied my experience and brought Spa on the higher level with the new Company Standards and Excellent Customer Service. * Managed team and put their skills together with adapting to the different environment and customer needs.* Worked with MYOB software for Accounting. * Worked with Sequoia BeauteSoft as CRM Management System* Managed accounts in TripAdvisor, Vaniday etc. * Successfully won 11 Spa awards for the… Show more Managed Multiple Award Spa with 15+ years of history! * Applied my experience and brought Spa on the higher level with the new Company Standards and Excellent Customer Service. * Managed team and put their skills together with adapting to the different environment and customer needs.* Worked with MYOB software for Accounting. * Worked with Sequoia BeauteSoft as CRM Management System* Managed accounts in TripAdvisor, Vaniday etc. * Successfully won 11 Spa awards for the year of 2019 within 5 months time. Proud with the results to make the best Thai Spa in Singapore with the best quality treatments and customer service. Show less

Singapore

* Strengthened Russian-Asian relations in the field of business, investment and tourism.* Provided a full range of business services and support in Singapore, Malaysia, Vietnam and Thailand.* Achieved a strong customers relationship development as an: managed clients interest within APAC region, met the targets in order to achieve customers success, handled VIP customers requests etc.* Recruited team for writing articles and watched for social media updates.

Sentosa, Singapore

* During this employment my responsibilities were run day to day operations, assisting guests with check in/check out, working with Fidelio PMS, settling bills, handling complaints, handling cash and credit card operations.* Additionally was making room reservations, allocating rooms, arranging transport and more.* Have been the Best Seller for 2 consistent months. Was actively involved in hotel's upselling program that heavily contributed to room sales revenue.

Moscow, Russian Federation

"Hospitality that brings income!" is the slogan of the company.* Sourced and targeted hospitality sector such as hotels, F&B, travel segments and brought those companies to the higher levelof service and increased their revenue.* Helped companies who make a loss to generate profit and turn over the business.* Increased customers satisfaction level.

Zurich

This was my last internship right after getting Bachelor of Arts (HTMi, Switzerland). I was having cross training in different departments: Bar, Room Service, Catering, Banquet, Restaurant. It was a great experience which helped me to improve my customer service skills as well as different environment adapting.

Mövenpick Airport Hotel

This was my internship during diploma in Switzerland. I was working in a team and helping to run Hotel Restaurant as well as Room Service Operations. My responsibilities included setting up tables, setting up buffet, communicating with kitchen, serving food and drinks, using POS system, tiding up the restaurant, polishing glasses and cutlery and more.

Htmi

Working as a management trainee and also responsible to train students in various operational departments including: Restaurant, Fine Dining Restaurant, Coffee Shop, Kitchen, Housekeeping, Maintenance, Front Office, Library, Administration, Bar.Trained to work as a Duty Manager.

Zürich Area, Switzerland

1st internship in Switzerland. Savoy Baur en Ville is a legendary Hotel in the heart of Zurich, which have excellent standards and customer service. I was focusing on Roomservice in the F&B department. I had a great training and an amazing experience to work in such property. I used to work together in multicultural team with different background and improved my foreigner Language skills as well. I also used to serve VIP's from different countries and focused on problems solving. Additionally… Show more 1st internship in Switzerland. Savoy Baur en Ville is a legendary Hotel in the heart of Zurich, which have excellent standards and customer service. I was focusing on Roomservice in the F&B department. I had a great training and an amazing experience to work in such property. I used to work together in multicultural team with different background and improved my foreigner Language skills as well. I also used to serve VIP's from different countries and focused on problems solving. Additionally learned POS system. Show less

Moscow, Russian Federation

Restaurant Customer Service in the Luxury Property in the heart of Moscow. Serving customers and making sure everything is up to standard in the restaurant.

Bachelor Of Science (Bsc), International Business

Bachelor Of Arts - Ba, Events And Tourism