Richard Vaughan Email & Phone Number

- Confidently leading implementation, onboarding and review meetings with clients. Discussing travel reporting and savings, asking about pain points and recommending solutions, and ensuring that we’re capturing all of their travel spend- Analyzing reports from SalesForce and Microsoft Dynamics 365 to find service and commission opportunities for team.

- Coordinating individual/group travel for clients as their dedicated account manager, building relationships with executives and making recommendations that give them conf idence, and save them time and money- Managing customer relationships for clients with up to $400K in annual travel spend. Running client review meetings to discuss their travel spend.

- Supporting and motivating a team of ten to twenty agents to meet customer service and sales goals- Reviewing team members’ key performance indicators during one-on-one coaching sessions, identifying successes and patiently working through challenges- Providing guidance and direction to sales agents regarding procedures and how to better resolve.

- Meeting and exceeding performance objectives for both sales and quality, while receiving a number of written compliments from satisfied customers- Consistently delivering a high level of customer service, upselling targeted travel products and building trust with clients so that they are comfortable making a reservation over the phone - Sharing acquired.

Blue W Tap Water Refilling Network

- Helping municipalities meet their sustainability goals by recruiting businesses willing to register as tap water re ill locations for thirsty visitors with reusable bottles- Exceeding project targets and municipal clients’ expectations in every case (Toronto, Sudbury, Niagara Falls, Chatham-Kent, Region of Peel and Essex County)- Training canvassing.

Montreal, Canada Area