Miguel Raldes Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

- Pre-qualifying prospects as suitable customers for Hubspot.- Managing the high volume of sales and service inquiries from Hubspot’s users.- Closing deals with small companies by running a full sales process with them, from qualification to pitch and closing.- Consulting our users on the next best steps and assisting them with relevant resources or connecting them with the right internal team.- Coordinating meetings with the appropriate sales team members.

Dublin, Ireland

I manage a multi-lingual group (English,Spanish and French) and I am responsible for delivering high caliber customer service via phone and email channels. I am the main point for escalations, responsible for all aspects of the process and I provide all levels of support when necessary. Some of my day to day tasks and duties are: •Provide my superiors with metric reporting on team performance. •Ensure all reports are delivered accurately and timely to management. •Escalation and support. •Risk and Issue management. •Continuous improvement strategies ideas. •Performance management: coaching, performance development. •Support team to achieve results with the highest standard of quality possible. •Coordinate coverage across languages and processes. •Analyse the current situation and implement ideas for improvement.

Dublin, Ireland

Roles and Responsibilities are assisting members with their inquires, escalating cases, taking customer reservations and payments via phone and email channels. To work in a fast paced environment with daily and monthly targets to be met and supporting the members in Spanish and English. Special skills acquired along the way are soft skills, communication skills, Microsoft excel, Google sheets, time management skills, Fresh Desk and 3CX.Point of contact for new joiners and current colleagues, helping and assisting other colleagues troubleshoot their cases and help them with any questions and taking on additional tasks.

Bolivia

Teaching children, teenagers and adults English starting from basic to proficiency level and also examining oral and written proficiency exams.

Bolivia

Roles and Responsibilities were troubleshooting and resolving any software issues that clients experienced online and transferring them to the technical specialist team if needed. Supporting customers queries via phone, email and chat and being part of the sales team. Working in a fast-paced environment with daily and monthly targets to be met. Special skills acquired along the way.

London, United Kingdom

Coaching children under the age of 12. Making them do different types of drills with the ball and at the same time Improving their physical side of the game and helping them develop how to understand and read the game.