Craig Burns

Craig Burns Email and Phone Number

Senior Account Executive @ Connex Telecommunications Inc.
Toronto, ON, CA
Craig Burns's Location
Toronto, Ontario, Canada, Canada
Craig Burns's Contact Details

Craig Burns personal email

About Craig Burns

With over 15 years of experience in account management and strategic business development, I bring a customer-focused approach to building meaningful, value-driven client relationships and driving significant revenue growth. My career is defined by a commitment to understanding client needs, fostering long-term partnerships, and delivering tailored solutions that align with both customer objectives and organizational goals.My approach begins with in-depth market analysis to anticipate emerging needs and trends, followed by strategic planning that positions clients for success. This focus on forward-thinking solutions has enabled me to exceed sales targets consistently and deliver exceptional client experiences. I leverage a deep understanding of customer-centric sales strategies to drive account growth and ensure seamless, high-impact service delivery. By integrating client feedback at every stage, I create responsive service models that adapt to changing requirements and maximize client satisfaction.A trusted advisor to clients, I’m skilled at translating complex business challenges into opportunities for both growth and innovation. I focus on proactive problem-solving and data-informed decision-making to deepen customer loyalty and position accounts for long-term success. Known for my ability to collaborate effectively across departments, I ensure alignment on project objectives and operational enhancements that ultimately lead to a more cohesive, customer-focused approach.I am passionate about fostering loyalty, adding measurable value, and building a strong foundation for sustainable growth, ensuring that each client relationship contributes to organizational success.

Craig Burns's Current Company Details
Connex Telecommunications Inc.

Connex Telecommunications Inc.

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Senior Account Executive
Toronto, ON, CA
Craig Burns Work Experience Details
  • Connex Telecommunications Inc.
    Senior Account Executive
    Connex Telecommunications Inc.
    Toronto, On, Ca
  • Avaya
    Named Account Manager
    Avaya Apr 2022 - Dec 2024
    Canada
    In my current role, I am responsible for designated accounts, ensuring a high level of customer satisfaction and alignment with both client and organizational objectives. I act as the primary advisor to customers, fostering trust and advocating on their behalf. I am also engaging in strategic account planning to enhance purchasing experience and streamline customer interactions. Collaborate with cross-functional teams to maintain and grow account relationships, focusing on customer retention and expansion.Some of my contributions are: * Accomplished 100% of sales targets in the initial year, demonstrating strong account management and sales acumen.* Successfully transitioned the entire customer base to subscription model, increasing value for clients and Avaya.* Implemented customer feedback into strategic planning to continuously improve service delivery and customer engagement.
  • Connex Telecommunications Inc.
    Senior Account Executive
    Connex Telecommunications Inc. Apr 2021 - Apr 2022
    Toronto, Ontario, Canada
    As a Senior Account Executive, I was expanding the Toronto territory account base through business development and relationship management. Using strong communication skills, I was nurturing existing accounts to maximize client retention and upsell opportunities. I eecuted account planning and sales target management to exceed revenue goals. Focused on customer-centric strategies to address client needs and foster long-term loyalty.Below are my accomplishments: * Amplified assigned account base revenue by over 150% within the first year.* Augmented account base by 50% with the acquisition of new logo customers.
  • Branttel Networks
    Sr. Account Manager
    Branttel Networks Sep 2006 - Apr 2021
    • Fostered relationships with customers to build trust and loyalty.• Excelled in marketing products at special events and key meetings.• Tailored solutions to prospect needs, delivering exceptional customer value.• Surpassed sales targets, achieving over 150% of quota
  • Advanced Communications Industries
    Senior Network Engineer
    Advanced Communications Industries 2004 - 2006
  • Mackenzie Financial
    Network Specialist
    Mackenzie Financial 2001 - 2003

Craig Burns Skills

Telephony Voip Avaya Unified Communications Ip Sip Telecommunications Acd Wireless Mpls Sip Trunking Voice Mail Ivr Wan Cabling Qos Wlan Channel Partners Call Center

Craig Burns Education Details

Frequently Asked Questions about Craig Burns

What company does Craig Burns work for?

Craig Burns works for Connex Telecommunications Inc.

What is Craig Burns's role at the current company?

Craig Burns's current role is Senior Account Executive.

What is Craig Burns's email address?

Craig Burns's email address is cb****@****tel.com

What schools did Craig Burns attend?

Craig Burns attended Sheridan College.

What skills is Craig Burns known for?

Craig Burns has skills like Telephony, Voip, Avaya, Unified Communications, Ip, Sip, Telecommunications, Acd, Wireless, Mpls, Sip Trunking, Voice Mail.

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