Matthew Radcliff Email & Phone Number

Roanoke, VA, US

Daleville, Virginia, United States

Roanoke, Virginia, United States

• Oversaw the day-to-day operations of 10 early childhood facilities including 135+ staff and 1,000+ enrolled children.
• Created enrollment tracking system that led to 8% increase in enrollment over the course of 8 weeks.
• Instrumental in the development and coaching that led to the successful promotion of 4 staff to center director-level positions.
• Assisted with and led many aspects of full remodel projects at 5 different centers during tenure.

Richmond, Virginia, United States

• Responsible for overall P&L results along with all aspects within the customer service, procurement, and technical service departments for Patterson in the state of Virginia
• Increased the return on net working assets by 15% through expense control measures, inventory reduction, and hyper-focus on accounts receivablesDeveloped inventory controls and established return protocol which led to.
• Managed a team that is responsible for coordinating 90+ simultaneous projects across different phases and in partnership with many different trades through to completion
• Selected as a mentor for a new-to-company peer after only 8 months in role and selected to Patterson's Emerging Leaders development program after 18 months

Richmond, Virginia Area

• Promoted to Senior Manager during transition to Richmond market.
• Oversaw 20+ locations, 70+ hourly associates, and 5+ exempt employees in Richmond, Norfolk, and Newport News.
• Responsible for creating and executing regional operating plans, succession plans, and budgets.

MGM National Harbor

• Served as the Director of Parking for MGM National Harbor.
• Reduced claims cost by 84% in first year while maintaining top-of-market service scores.
• Partnered with local PD to create traffic patterns which reduced egress times by up to 25%.
• Created development plans which led to 18 employees being promoted to new roles through regular coaching sessions and feedback.

MGM National Harbor

• Managed the self-parking facility and staff at the MGM National Harbor.
• Responsible for scheduling, vendor selection, and quality control inspection of large scale capital improvement projects worth $500k+.
• Instrumental in improving accuracy of parking guidance system by 15% through partnership with equipment vendor.

The Watergate Hotel

• Opening project manager for The Watergate Hotel.
• Managed the valet department of The Hotel along with 3 commercial facilities within the Watergate Complex.

Washington D.C. Metro Area & Richmond, VA

• Served as the parking department head at 4 different hotels during tenure.
• Instrumental in new site openings at DC Renaissance, Hilton Mark Center, Hilton McLean, and Courtyard Richmond.

Hotel Roanoke And Conference Center

• Starting at the entry level, I was eventually responsible for coordinating all activities involved in scheduling, valet parking, self parking, bell services, door services, and shuttle services as the lead Guest.