• Ensuring completion of project within the time and cost parameters with effective resource utilization and adherence to service delivery metrics• Developing and updating project plans for information technology projects, including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing• Tracking of all deliverables as agreed in program scope, timely closure of defects across SIT and UAT, rollout planning and… Show more • Ensuring completion of project within the time and cost parameters with effective resource utilization and adherence to service delivery metrics• Developing and updating project plans for information technology projects, including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing• Tracking of all deliverables as agreed in program scope, timely closure of defects across SIT and UAT, rollout planning and execution, closure of production issue• Ensuring adherence to compliance, quality, and project governance policies to achieve the defined quality standards• Undertaking extensive assessment & analysis of the competitive landscape; gathering insights from stakeholders through contextual interview, observation & empathy, user persona, current way of working (as-is-scenario)• Creating and reviewing SOW & contracts; liaising with vendors/suppliers and PMO Team.• Collaborating with cross-functional teams to ensure a thorough understanding of the project's technical and functional aspects Show less

• Led and directed Development Team as Team Lead for end-to-end development projects; guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues throughout the project lifecycle• Played the role of Scrum Master in an Agile Team for a major migration project; led the team for the entire software lifecycle of the application, including analysis, development, technical upgrades, developing automated testing scenarios, unit testing, and… Show more • Led and directed Development Team as Team Lead for end-to-end development projects; guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues throughout the project lifecycle• Played the role of Scrum Master in an Agile Team for a major migration project; led the team for the entire software lifecycle of the application, including analysis, development, technical upgrades, developing automated testing scenarios, unit testing, and deployment to production, followed by managing production issues• Planned and facilitated project review meetings to expedite requirements and resolve project issues• Met customers' expectations of project scope, deliverables, procedures for project communications and disseminating the same to the team members Show less

• Acted as TL and SME, offering support to team members by providing resolutions and aiding in the seamless execution of day-to-day business operations• Provided on-call support to customers from EMEA, the US, Canada, and APAC with requests and incidents related to their desktops• Conducted Routine desktop support requests, including installing and re-installing Operating Systems and Office 365 applications• Documented case studies and relevant IT processes and procedures and added… Show more • Acted as TL and SME, offering support to team members by providing resolutions and aiding in the seamless execution of day-to-day business operations• Provided on-call support to customers from EMEA, the US, Canada, and APAC with requests and incidents related to their desktops• Conducted Routine desktop support requests, including installing and re-installing Operating Systems and Office 365 applications• Documented case studies and relevant IT processes and procedures and added to the organization's knowledge base. Show less

• Provided Online support to customers from EMEA, Asia Pacific (APAC), the US, and Canada with requests and incidents related to Billing, Downloading, and Content while accessing iTunes