I am responsible for the quality assurance of the Technology Enhanced Learning Team. I seek to improve all areas of delivery, support, and content development by improving processes, focusing on continual improvement and encouraging collaborative working practices. I am also responsible for measuring the impact the team has on staff and students. This includes monitoring feedback, analysing data and engaging with stakeholders both internal and external.

Working as a content developer within the Technology Enhanced Learning Team. The purpose of this role is to create digital content to improve online learning at Northumbria University. Using a wide breadth of creative software I work with academics to create the content that they need to engage with students and provide them with a seamless online learning experience. I strive to develop content that has both a educational value to students, whilst being engaging and interesting. This is a creative role including elements such as video editing, designing graphics, interactive activities, online courses and more. Key software used for this role includes the Adobe Suite, Microsoft 365, Articulate 360 in addition to specific university softwares and applications.

After having a successful placement year working with the Team at Northumbria, I was asked to come back as a Student Placement Administrator to work part-time around my studies. This role involves dealing with queries from external organisations relating to placements and partnerships with the University. Additionally, I would support students in finding placements and would deal with any administrative tasks needed to complete the placement process.

During the sandwich year of my degree I worked for Northumbria University's Placements Team as a Placement Assistant in a marketing and communications role. Working in a team I would source placement opportunities and promote them to students. This would involve social media advertising, email marketing and creating promotional material. I would analyse data such as the number of views and applications each advert had to get a better understanding of which promotional method had the greatest impact. Additionally, I would create surveys and send them to various stakeholders to help my understanding of how well our service was performing. To source opportunities I would target organisations via email and telephone. I would then assist with any administrative tasks needed. The organisations would range from local charities to multinational organisations in a whole range of sectors. Working with such a range of companies required an extremely high level of organisation skills to ensure that I knew exactly how to approach and liaise with each organisation. During my time in the team I was involved in events management, assisting with the planning, hosting and promoting of employability events. This included The University's Employability Week, Placements and Careers Fair and other ad hoc events. I would liaise with organisations and students to ensure that both parties were able to get the most out of each event.I was involved in projects to create marketing guides that the University could give to perspective organisations considering offering placements. I collated industry information along with the legal requirements of university placements and combined it into a user friendly guide which included testimonials I had collected when conducting primary research. Evidence of the projects I designed and worked on can be found attached here. The end result was made possible by combining my marketing knowledge, design skills and creative thinking.

Customer Assistant in the John Lewis Foodhall, located in the Bluewater store.My job roles ranged from stock replenishment, cashier, audits, customer service and food service. The job involved one-to-one interaction with customers on a daily basis. Through positive communication I was able to provide excellent customer service whilst being efficient with my time and representing the John Lewis brand in a positive manor. Working in a team we would strive to ensure that we met the stores daily and weekly targets. This was only achievable by collaborating as a group in a positive and efficient manor, a task that greatly increased my team working and efficiency skills.