Mike Rafter Email & Phone Number

Sacramento, California, United States

Sacramento, California, United States

Troubleshoot and investigate OTT Seller and Buyer concernsReproduce issues, determine severity and report to engineering for triage and resolutionDedicated Enterprise Support for Vimeo’s most strategic clients Assist clients in understanding and implementing OTT features throughout their growth Train clients on Live Streaming and broadcasting best practices to produce high quality eventsGuide clients through branded Apps change requests, graphic submissions and pricing updatesSupport Vimeo Account Managers in weekly meetings acting as subject matter expert on all things OTT Process content migration / ingestion requests Author and update OTT IKB buyer and seller resources as the platform evolves

Sacramento, California Area

Detect and investigate emerging issuesActing liaison between support teams and engineeringAnalyze data to identify training opportunitiesPrescribe updates to resources and author knowledge base Identify and execute technical solutions for VIP customers and Executive Relations escalationsPerform support evaluations during product launch cyclesReport early field failures to engineering for investigation

Greater Los Angeles Area

Enterprise Pro Apps Support 4 I provide advanced technical support and workflow guidance for users of Apple's professional creative software. I participate in instructional design and delivering training materials for Final Cut Pro, Aperture, Compressor and Motion software. I regularly test our applications through each new software version and report emerging issues to Apple engineering teams. I lean on my personal experience and communicate in real time with my teams to find the best solutions for end users. Apple's customers expect the highest quality of support. We are able to deliver this consistently through thoughtful observation and open communication. I have gained experience managing Enterprise and Consumer OS X and iOS software support teams both onsite and remotely. This includes training mentoring and on boarding of new managers and advisors across all Apple's technical disciplines. My focus is on developing teams through holistic coaching and relationship building. Our teams design their own goals for development and together create paths to realize them.

Sacramento, California Area

Provided technical support and guidance for Apple’s creative professional applications.Mentored new advisors and taught policy and best practices to all advisors .Documented and escalated emerging issues and maintained detailed customer records with a strict regard to security and privacy. Identified new hardware, software, and support solutions and agreements as relevant for existing customers.Produced and edited internal video projects for events, meetings, campaigns, and employee showcases as part of AppleCare Video Productions team. Trained OS X Server teams in various localized language versions of Apple's creative software.

Sacramento

Created owners and promotors of Apple products and services.Acted as a trusted advisor and teacher for our student, home and business customers.Instructional design and custom lesson plans involving Apple products and systems for a wide range of topics, including video production, photography and audio recording software.Mentored and trained Apple's retail workshop facilitators and scheduled interactive consumer events. Conducted the Apple Field Trip program for K-12 students throughout Sacramento County.Practiced Apple’s Steps of Service to create transformational experiences for our customers.

Sacramento, California, United States

Motomatic Mopeds Premiere vintage 1970s Moped Customs shop and parts fabrication house. Two stroke racing development.http://www.motomaticmopeds.com/

Sacramento, California Area

Investigation of workers compensation claims through mobile surveillance and social media monitoring and reporting. Delivered next day video evidence and reports to clients through a system of secure FTP uploads, same day edits and secure weblinks for streaming media. Followed strict protocols for handling of evidence, with respect to privacy laws.Prepared concise, accurate, detailed reports of each case for use in trial. Trained new hires in all aspects of procedures and equipment as well as investigative techniques.

San Francisco Bay Area

Shot, directed, and edited action sports content Managed and coordinated contributing photographers and videographers world wideCatalogued and maintained a vast library of video files Planned, executed, and authored media for final encoding, mastering and distribution Secured sound track mastering rights and publication licensing agreements

Sacramento, California Area

Produced instructional and educational media for breakthrough medical devices. Working with advanced cord blood processing, stem cell harvesting, storage and data tracking models.Followed strict biological safety precautions in laboratory and operating room settings while directing video and audio capture.Developed training protocols for use of medical disposables and state of the art delivery methods. Regular translation and scripting of product directions into photo and video presentations for use in training and sales.

Cinematography And Film/Video Production

Education record