Alan Coates Email & Phone Number

United Kingdom

Lincoln, United Kingdom

Preparation Centre Manager, leading the technical team to achieve a 'keys to keys' turn-around target of 5 days utilising state of the art diagnostic, photographic and smart repair facilities.Key areas of accountability:• Manage the process taking vehicles through refurbishment to retail ready.• Oversee pre-sale vehicle road tests.• Retail valet and imaging oversight• MOT site manager• Identify opportunities for improvements in Mechanical, service and MOT of vehicles• Planning technical staff workload efficiency to achieve the highest possible throughput of vehicles to the highest auditable standards.• Effective & successful leadership within the automotive trade.I take great pride in knowing that we provide arguably the finest standard of used cars in the country.

York, United Kingdom

Developed the brand new Service Centre from scratch, putting in place processes and procedures to ensure the smooth and efficient day to day running of the department whilst building the retail business from scratch.Responsible for ensuring all servicing requirements are carried out correctly, efficiently and on time.Motivate and ensure that all employees carry out their duties in a professional and efficient manner, enabling us to achieve, (and where possible, exceed) our KPIs and achieve a healthy bottom line whilst maintaining customer satisfaction.Purchase control & budget responsibility.

York, United Kingdom

General day to day Service Advisor tasks, taking the customer through the process of visiting the retail centre and ensuring that our promises are delivered on time, every time.Consistently achieving some of the highest Customer Satisfaction scores in the network and awarded BMW National Service Advisor of the Year in 2015.

York, United Kingdom

Succeeded to progressing through the business from Warranty Controller to Senior Service Advisor, Workshop Controller and Assistant Service Manager. Managed the control of resources and supervisor to three Service Advisors, ensuring efficient and profitable operation whilst satisfying customers and enhancing their experience.Supported the Aftersales Manager in creating an environment where the department and employees excel, thus helping to ensure KPIs for sales and customer satisfaction were met.