Brandon Hampton Email & Phone Number

Cleveland, Ohio, United States

Engages a portfolio of CHN residents and educate them on opportunities Analyze the financial condition of the residents and conduct an assessment into their current bankability Develop a specific purchase plan that identifies the action steps, and timeliness that the customer needs to achieve which will enable them to meet the lender requirements

Cleveland, Ohio, United States

• Worked with underwriters to fix application problems and resolve issues.• Monitored pipelines to track and log status of loans.• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.• Developed prospects for new loans by conducting 80 - 100 cold calls weekly

Cleveland, Ohio, United States

• Utilized Microsoft office to create detailed employee training handbook to set standards for each position.• Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.• Managed dining and bar costs by conducting weekly depletion analysis.• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.• Leveraged on-site observation and personal interviews to identify team and individual strengths.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Handled confidential customer business and operational information.• Researched latest market trends to provide current knowledge to clients.• Conducted meetings with clients to determine project intent, requirements and budgets.• Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.• Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.

Mason, Ohio, United States

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Oversaw new business development and customer servicing.• Listened attentively to client feedback and worked with product development team to introduce new services.• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.• Liaised between account holders and various departments.• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

Accounting

Accounting