Brandon Hampton Email & Phone Number

Cleveland, Ohio, United States

Engages a portfolio of CHN residents and educate them on opportunities Analyze the financial condition of the residents and conduct an assessment into their current bankability Develop a specific purchase plan that identifies the action steps, and timeliness that the customer needs to achieve which will enable them to meet the lender requirements

Cleveland, Ohio, United States

• Worked with underwriters to fix application problems and resolve issues.
• Monitored pipelines to track and log status of loans.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Developed prospects for new loans by conducting 80 - 100 cold calls weekly

Cleveland, Ohio, United States

• Utilized Microsoft office to create detailed employee training handbook to set standards for each position.
• Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Managed dining and bar costs by conducting weekly depletion analysis.
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Handled confidential customer business and operational information.
• Researched latest market trends to provide current knowledge to clients.
• Conducted meetings with clients to determine project intent, requirements and budgets.

Mason, Ohio, United States

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Oversaw new business development and customer servicing.
• Listened attentively to client feedback and worked with product development team to introduce new services.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Liaised between account holders and various departments.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.

Accounting

Accounting