As the Co-Founder and CEO at HireIndo, I am at the forefront of driving strategic expansion initiatives while overseeing the recruitment and management of top-tier tech talent from Indonesia. HireIndo specialises in connecting Australian companies with skilled developers, offering cost-effective solutions without compromising on quality or professionalism.Key Responsibilities:Strategic Leadership: Leading HireIndo's growth strategy, I leverage market insights and industry trends to identify new opportunities for expansion and revenue generation.Business Development: Spearheading business development efforts, I cultivate strategic partnerships and alliances to enhance HireIndo's market presence and attract new clients.Talent Acquisition and Management: Overseeing the recruitment and retention of skilled developers, I ensure that HireIndo maintains a high-performing team capable of meeting the evolving needs of our clients.Client Engagement: Nurturing strong relationships with existing clients, I collaborate closely with stakeholders to understand their evolving tech requirements and provide tailored solutions to meet their needs.Marketing and Branding: Driving marketing and branding initiatives, I develop and execute targeted campaigns to raise awareness of HireIndo's services and differentiate our brand in the competitive tech outsourcing landscape.

Strategic Leadership: Developing and implementing the overall strategy and vision for EnakPay, ensuring alignment with market trends and customer needs.Product Innovation: Overseeing the design, development, and deployment of our cutting-edge QR ordering system, continually enhancing features based on user feedback and technological advancements.Business Development: Building and nurturing relationships with restaurant and club owners, forging partnerships that drive growth and market penetration.Team Management: Leading a talented team of professionals across various functions, fostering a culture of innovation, collaboration, and excellence.Financial Oversight: Managing the financial health of the company, including budgeting, forecasting, and securing funding to support our expansion goals.Customer Experience: Ensuring a superior user experience for diners and business clients, from the initial order to final payment, by maintaining high standards of service and support.

As a Customer Service Supervisor at Qantas Airways, I played a pivotal role in ensuring the delivery of exceptional customer service and passenger experiences across various touchpoints within the airline's operations. Qantas, renowned for its commitment to safety, reliability, and customer satisfaction, provided me with a dynamic environment to lead and inspire a team dedicated to exceeding passenger expectations.Key Responsibilities:Team Leadership: Led a team of customer service agents, providing guidance, support, and motivation to deliver outstanding service while maintaining operational efficiency and adherence to company policies and procedures.Customer Relations: Interacted with passengers to address inquiries, resolve issues, and ensure a seamless travel experience, demonstrating empathy, professionalism, and a solutions-oriented approach to customer service delivery.Performance Management: Conducted regular performance evaluations, coaching sessions, and training programs to enhance the skills and competencies of team members, fostering a culture of continuous improvement and excellence in service delivery.Operational Oversight: Collaborated with cross-functional teams, including ground operations, cabin crew, and maintenance, to coordinate flight operations, manage disruptions, and prioritize passenger welfare and safety.Quality Assurance: Implemented quality assurance initiatives and service standards to monitor and maintain service excellence, analyzing customer feedback and operational data to identify areas for improvement and implement corrective actions as needed.

As the Founder of Unique Lab, I spearheaded the creation of a dynamic venture focused on delivering personalized and memorable gifts through innovative design and craftsmanship. Unique Lab specializes in crafting custom frames adorned with vinyl cutouts, resembling Spotify stickers, incorporating personalized images to evoke cherished memories and emotions.

Worked at several locations including Botany Town Centre, Manukau Supa Centre, Manukau Westfield and New Market stores. I would help assist the store managers and run shifts.