Brandon Ward Email & Phone Number

Hawthorn, VIC, AU

Melbourne, Victoria, Australia

• Led marketing strategies to enhance brand presence for Australia's leading craft brewing and distilling ingredients distributor.
• Managed marketing tasks, including supplier coordination and data analysis, to boost brand visibility and effectiveness.
• Implemented a CRM system to improve communication and customer relationship management.
• Produced supplier marketing reports to support decision-making and enhance marketing effectiveness.
• Oversaw a team of two, including performance management, KPI development and ongoing training.
• Led customer engagement initiatives to build lasting relationships within the craft brewing and distilling community.

Melbourne, Victoria, Australia

• Managed marketing activities for Australia's top craft brewing and distilling ingredients distributor, boosting brand presence.
• Executed marketing strategies across channels, handled supplier relationships, and analysed data to drive business growth.
• Implemented a CRM system and produced marketing reports, providing insights for optimising strategies.
• Overhauled the company website and online store, improving user experience and increasing online sales.
• Created and executed content plans, resulting in email campaigns with exceptional engagement rates.

Melbourne, Victoria, Australia

• Led local marketing efforts and supported sales activities, collaborating closely with category managers.
• Oversaw the development and execution of local marketing strategies in Australia and New Zealand, analysing sales and marketing data and managing external agencies.
• Established the local branch of the business from inception, including the selection and management of external agencies.
• Achieved significant sales growth, doubling product sales through strategic PR and marketing promotions.
• Conducted data analysis on sales and marketing activities to identify trends and opportunities for improvement.

Melbourne, Victoria, Australia

• Coordinated marketing activities and supported sales efforts for an international toy distributor.
• Analysed sales and marketing data, coordinated external agencies, and managed accounts for independent customers.
• Introduced new reporting metrics to enhance performance analysis and executed various marketing campaigns.
• Led the implementation of an ecommerce site, establishing sales and marketing strategies from the ground up.
• Supported category managers in optimising sales strategies and promotional activities.
• Provided account management support for independent customer groups, ensuring their needs were met effectively.

Melbourne, Victoria, Australia

• Supported sales and marketing in retail and trade stores across Australia and New Zealand.
• Acted as the primary liaison with design agencies and served as the main point of contact for customers such as Bunnings, facilitating successful product rollouts.
• Assisted in the creation of point-of-sale (POS) and print marketing materials, contributing to effective marketing campaigns.
• Organised and managed trade show appearances, ensuring smooth execution and exposure for the company's products.
• Provided support to the sales and marketing team in analysing market trends and identifying new business opportunities.

Melbourne, Victoria, Australia

• Managed the distribution of marketing materials to stores worldwide for a jewellery brand, ensuring timely delivery and consistent brand representation.
• Operated the online store to fulfill orders, setting dispatch timelines to meet deadlines and maintain inventory levels.
• Established procedures and operations, optimising the order fulfillment process to improve efficiency and reduce costs.
• Implemented an international consolidation shipment program, consolidating orders to minimise shipping expenses.
• Provided support and training to store staff on marketing material usage and handling procedures, ensuring consistent brand messaging and presentation.

Melbourne, Victoria, Australia

• Managed online orders and facilitated smooth store operations by opening and closing the store.
• Provided exceptional customer service, assisting customers with enquiries and purchases in a liquor store environment.
• Conducted training sessions for new staff, ensuring they were equipped with the necessary skills to excel in their roles.
• Supervised shifts to maintain a high standard of service and operational efficiency within the store.

Melbourne, Victoria, Australia

• Processed customer orders and enquiries with a focus on accuracy and efficiency in data entry.
• Cultivated strong customer relationships through effective communication and personalised assistance.
• Successfully covered for the Customer Service Manager during their absence, demonstrating reliability and flexibility.
• Contributed to improving customer service procedures and protocols to enhance overall efficiency and satisfaction

Melbourne, Victoria, Australia

• Managed operations, including serving customers and overseeing tasks in both the retail store and café environment.
• Ensured smooth store operations by efficiently opening and closing the establishment.
• Supervised shifts to maintain a high standard of service and operational efficiency.
• Trained new team members to ensure they were equipped with the necessary skills to excel in their roles.

Melbourne, Victoria, Australia

• Managed day-to-day tasks in the retail store, including serving customers and ensuring operational efficiency.
• Ensured smooth store operations by efficiently opening and closing the establishment.
• Handled cash transactions accurately and responsibly.
• Supervised shifts and provided training to new team members, contributing to their professional development and the overall success of the team.

• Delivered orders to customers in the local area efficiently and promptly using a bike.
• Conducted general cleaning duties around the shop to maintain a clean and organised environment.

Bachelor'S Degree, Psychological Science

General Certificate Of Distilling

Diploma, E-Business

Diploma, Marketing Management

Certificate Iv, Hospitality

Certificate Iv, Frontline Management

Responsible Servie Of Alcohol

Victorian Certificate Of Education