Brian Hatt Email & Phone Number

I love the creative and analytical processes of finding solutions to problems/challenges. I generally focus on quality in my work, whether that is producing digital content or in my professional communications and collaborations with colleagues. I try to listen for what outcome someone is asking for and verify that I understand the issue. I try to distill subject matter down to the important points. There is always room for improvement, but I feel I'm effective most of the time. I have enjoyed many positions throughout my career involving various CRM and SaaS tools within the ITIL framework. After being introduced to and administering ServiceNow, I became genuinely excited about the opportunities it provides for enhancing all facets of virtually any service industry. During my eight years as ServiceNow Administrator for a University of California campus, I learned the following about myself:• While I enjoy structure, I am willing to jump in any time there is a need, especially at the last-minute.• Despite my natural introversion, I have "learned" extroversion to a degree, leading to successful teamwork and collaboration with various business units, vendors, and colleagues.• I am detail oriented. I inherently knew this, but it was specifically brought to my attention on many occasions as an appreciated trait by those I worked with.• I welcome and internalize feedback.Professional SkillsSystem Administration | SaaS | PaaS | Continuous Learning | Product Analytics | Product Development | Enterprise Software | Client Engagement

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  Seeking New Opportunities As A Servicenow Administrator

  Servicenow

  Jun 2024 - Present

  Creative, task-driven professional with eight years of experience as a ServiceNow Certified System Administrator for the University of California. Excellent communicator with proficiency in problem-solving simple and complex issues with an inherent prioritization for the user experience.

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  Rutgers University

  Bachelor Of Arts (B.A.)