Brandon Brown Email & Phone Number

The Colony, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

- National IT Helpdesk Support-Currently Supporting 65 Employees in the Dallas Area Office location-SCCM Administrator tasked with Building and Maintaining the SCCM environment; Deploying Applications, Microsoft Windows/Office Updates; Building and Deploying Windows 7,8,10 Operating Systems. -Provides Support for all Industry related software including (GoFileRoom, Sharefile, GoSystems Tax, IDEA, Caseware, Citrix, and Office products, etc.)-F2F and Remote Support… Show more - National IT Helpdesk Support-Currently Supporting 65 Employees in the Dallas Area Office location-SCCM Administrator tasked with Building and Maintaining the SCCM environment; Deploying Applications, Microsoft Windows/Office Updates; Building and Deploying Windows 7,8,10 Operating Systems. -Provides Support for all Industry related software including (GoFileRoom, Sharefile, GoSystems Tax, IDEA, Caseware, Citrix, and Office products, etc.)-F2F and Remote Support environment-Procurement Specialist who orders hardware and supplies to serve the office needs. Show less

Fort Worth, Tx

• Performed Desktop and Laptop build-out and deployment. Performed hardware and software repair and replacement and troubleshot highly technical issues via phone, email, F2F, and remotely.• Took initiatives in order to facilitate resolution of all trouble tickets (Own the Ticket). Escalated issues and patterns to Team Lead / Manager. Ensured that tickets were updated and closed in a timely manner. Communicated with end-users. • Supported the procurement processes for desktop, pc and… Show more • Performed Desktop and Laptop build-out and deployment. Performed hardware and software repair and replacement and troubleshot highly technical issues via phone, email, F2F, and remotely.• Took initiatives in order to facilitate resolution of all trouble tickets (Own the Ticket). Escalated issues and patterns to Team Lead / Manager. Ensured that tickets were updated and closed in a timely manner. Communicated with end-users. • Supported the procurement processes for desktop, pc and other IT equipment. Maintained an accurate inventory of equipment assignment. Ensured equipment orders and repairs were completed efficiently and effectively. Validate quality of service through the quality control process.• Provide onsite support when phone trouble support was unsuccessful.• Responsible for setting up video conferences with Tandberg HW/SW, Avaya Scopia VC S/W.• Performed Cisco Router and Switch configuration, Riverbed configuration and Installation and Port Rewiring, Show less

Richardson, Tx

• Responsible for handling all inbound supervisor calls • Troubleshooting all issues dealing with U-verse High Speed Internet, Consumer VOIP, and IPTV • Providing a High level of customer service while working to resolve customer issues, and acting as a liaison between Managers and Customers.

Richardson, Tx

• Monitor Daily Outages; provide advanced technical support knowledge to LFO technicians in the field.• Troubleshot PET (Possible Event Tracking) Tickets submitted Remedy Tickets to network teams. organized outage call bridges• Provided Order Management expertise to dept along with in-depth field knowledge

Dallas, Tx

• Managing Daily workload, workforce and agent availability. Setting call volume allocation tables.• Monitoring daily orders to ensure all installs ‘due-today' are done and successfully completed.• Generate and Monitor an every -30min report on workflow and workforce availability to ensure SLA (Service Level Agreement) is met. • Troubleshooting and Alerting upper management to potential outages.

Dallas, Tx

• Fielded inbound Technician in Field calls, handled order related fallout issues. • Provide technical support for U-verse hardware and system issues• Provide a high level of customer service

Addison, Tx

• Provide Technical Support for all circuit city customers who purchased extended warranties• Troubleshoot end user products ranging from, desktop and laptop pc and Macs to digital camera and printers, scanners, and projectors.• Provided a high level of customer service

Houston, Texas Area

• Provide technical support for business and residential wireless consumers • Demonstrate a knowledge and expertise with PDA, WWAN, Blackberry, and Field Force management data devices and solutions • Research new launch products and services

Houston, Texas Area

• Evaluate inbound technical calls ranging from cable, high speed data, and VoIP issues and troubleshoot these issues to the best of my ability • Provide the highest level of customer service possible.