My job objectives are given below: Responsibilities• Oversee the strategy and all content for the firm’s core social media channels• Help identify and activate content on our client's social media channels and advertising platforms• Strategize on social media content pipelines, oversee and curate content calendars• Work with senior partners across business units to integrate social media and digital advertising tactics into their marketing tactics• Oversee the firm’s executive social media program by partnering with leaders to define their strategy and create processes to help scale content output efficiently• Manage and optimize relationships with external agencies, including digital communications and advertising agencies• Drive innovation across digital content and advertising efforts to elevate their brand among core audiences• Design and deploy rigorous audience measurement and research to track the efficacy of key messages, content formats and distribution tactics

As an In Charge, I need to maintain the website, build digital marketing strategies, supervise the ERP development and CRM, email sales funnel management and graphic design tasks. This is to clarify that the whole work is being done under my supervision. Most of the time I execute the responsibilities with my team and hire freelancers from the freelance market places.

Responsibilities•The Contact Center Quality Assurance Specialist will perform quality audits and reviews of all data submitted by the IDT teams and PACE Service Coordinators in Care Compass•The role will also perform a variety of duties audits, inspections, and analysis of entries, and be responsible to make modifications, confirm, and/or update patient service support documentation•This will include frequent communication with participants and collaboration with various teams to effectively collect and process participant data•Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received•Capture and modify any data missing by the PACE staff who submitted the original request, and communicate to all parties key updates to ensure that deliverables are achieved for the participant•Completion of assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary•Assist the Pace Services Coordinator Supervisors with a variety of tasks, including but not limited to, providing training to staff, managing, and handling escalated calls as needed•Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc•and use any/all sources of information (ie•Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.)•Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met•Coordinate and execute, with staff managers, training, and continuous workflow improvements with Pace Service Coordination staff.