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Award-winning experience creator, people developer, and customer champion with a reputation built on two decades of experience, developing and delivering world-class learning and service excellence programs for top-ranked global companies. Proven track record of conceptualizing, building, and creating engaging and inspiring programs that elevate the client experience for legendary brands, icons, and organizations, including The Ritz-Carlton, Madison Square Garden, Michael Jordan, and the Miami Dolphins. Recognized for cultivating and maintaining productive partnerships with key decision-makers, executive teams, employees, clients, and stakeholders, employing a consultative approach on tactical and strategic execution to continually meet and exceed operational goals.Notable Accomplishments:• Trained and developed the Charlotte Hornets franchise and arena employees, achieving the inaugural NBA league award for Guest Experience and Innovation.• Worked with legendary Michael Jordan to develop and implement a world-class culture for his NBA franchise.• Led the largest Ritz-Carlton in North America to #1 ranking in staff performance.• Achieved a rare distinction as Certified Speaker for The Ritz-Carlton, delivering presentations to an employee base of over 40K worldwide.
Novant Health
View- Website:
- novanthealth.org
- Employees:
- 21639
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Chief Experience OfficerNovant HealthLong Beach, Ca, Us
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Founder, Chief Experience OfficerBryant Group Experience Inc. 2006 - PresentFounded and operates the award-winning consulting agency, specializing in training and developing high-performing individuals within the professional sports industry and Fortune 500 organizations. Designs, develops, and delivers in-person, virtual learning, and digital gaming programs that equip staff members and leaders with best-in-class techniques to create loyal customers and build a culture of service-centric excellence.Select Highlights:• Spearheads the acquisition and maintenance of major accounts, including partnerships with 50+ sports franchises.• Managed a partnership with Madison Square Garden, the world’s most famous arena, equipping and inspiring 5K+ employees during a $1B renovation.• Took the Tampa Bay Buccaneers from a 29th league ranking in customer service to #1 for 6 of 8 years and the Miami Dolphins from 28th ranking to top 10 for 3 years.• Acquires and deploys seasoned trainers to deliver interactive workshops designed to engage, equip, and empower 10K+ professionals annually.
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Personal Branding Business ColumnistMichigan Chronicle 2009 - 2014Partnered with Fifth Third Bank as a columnist and contributor for the 75 year-old newspaper and respected news source. Authoring monthly column on personal and professional excellence for a significant and loyal readership. Entitled ‘At Your Service’, the segment profiles the heart and spirit of community and business-based service. Key Elements Include:• Collaborate with senior leadership on theme and strategic objectives.• Identify trends, emerging issues, hot topics and practical needs.• Provides tips, tools and techniques on making a lasting impact.• Design, craft and publish purposeful and practical articles on service to others. -
Certified Company Speaker - Ritz-Carlton Leadership CenterThe Ritz-Carlton Hotel Company Llc 2003 - 2007Spearheaded the delivery of learning and development programs as Certified Speaker for The Ritz-Carlton Leadership Center, educating and training 40K+ employees worldwide. Provided insight into building a world-class corporate culture and served as Brand Ambassador for the #1-ranked hotel chain.Select Highlights:• Represented the only service company in history to win the Malcolm Baldrige Quality Award twice within a decade. • Provided key insights and blueprints for countless awards and recognition by Zagat, Condé Nast, J.D. Power, Gallup, AAA 5-Diamond, and Mobile 5-Star designations. -
Director Of Training & Organizational EffectivenessThe Ritz-Carlton Hotel Company Llc 2003 - 2006Provided training, development, and philosophical leadership to a team of 1K+ employees, continually fostering a world-class service culture and ensuring staff embodiment and fulfillment of brand promise on each guest interaction. Built and managed a high-performing staff from talent identification through onboarding and new hire orientation and promoted engagement, collaboration, and performance.Select Highlights:• Propelled the largest Ritz-Carlton in North America to #1 ranking in all categories for guest satisfaction.• Coached 30-40 department trainers to equip 600+ employees in delivering 5-star level service.
Chris Bryant Skills
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Executive Leadership
Frequently Asked Questions about Chris Bryant
What company does Chris Bryant work for?
Chris Bryant works for Novant Health
What is Chris Bryant's role at the current company?
Chris Bryant's current role is Chief Experience Officer.
What is Chris Bryant's email address?
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What is Chris Bryant's direct phone number?
Chris Bryant's direct phone number is +131423*****
What schools did Chris Bryant attend?
Chris Bryant attended Michigan State University, Usc Marshall School Of Business.
What are some of Chris Bryant's interests?
Chris Bryant has interest in Executives, Networking With Business Owners, Thought Leaders And Visionaries.
What skills is Chris Bryant known for?
Chris Bryant has skills like Training, Leadership, Coaching, Public Speaking, Management, Leadership Development, Marketing, Team Building, Performance Management, Employee Engagement, Recruiting, Strategy.
Who are Chris Bryant's colleagues?
Chris Bryant's colleagues are Siobhan Kempf, Shenequa Walker, Cesar Muniz, Missy Halliday, Summer Cain Alsup, Nicholas Markunas, Elizabeth Foster.
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Chris Bryant
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