Chris Bryant Email & Phone Number

Long Beach, Ca, Us

Founded and operates the award-winning consulting agency, specializing in training and developing high-performing individuals within the professional sports industry and Fortune 500 organizations. Designs, develops, and delivers in-person, virtual learning, and digital gaming programs that equip staff members and leaders with best-in-class techniques to create loyal customers and build a culture of service-centric excellence.Select Highlights:• Spearheads the acquisition and maintenance of major accounts, including partnerships with 50+ sports franchises.• Managed a partnership with Madison Square Garden, the world’s most famous arena, equipping and inspiring 5K+ employees during a $1B renovation.• Took the Tampa Bay Buccaneers from a 29th league ranking in customer service to #1 for 6 of 8 years and the Miami Dolphins from 28th ranking to top 10 for 3 years.• Acquires and deploys seasoned trainers to deliver interactive workshops designed to engage, equip, and empower 10K+ professionals annually.

Partnered with Fifth Third Bank as a columnist and contributor for the 75 year-old newspaper and respected news source. Authoring monthly column on personal and professional excellence for a significant and loyal readership. Entitled ‘At Your Service’, the segment profiles the heart and spirit of community and business-based service. Key Elements Include:• Collaborate with senior leadership on theme and strategic objectives.• Identify trends, emerging issues, hot topics and practical needs.• Provides tips, tools and techniques on making a lasting impact.• Design, craft and publish purposeful and practical articles on service to others.

Spearheaded the delivery of learning and development programs as Certified Speaker for The Ritz-Carlton Leadership Center, educating and training 40K+ employees worldwide. Provided insight into building a world-class corporate culture and served as Brand Ambassador for the #1-ranked hotel chain.Select Highlights:• Represented the only service company in history to win the Malcolm Baldrige Quality Award twice within a decade. • Provided key insights and blueprints for countless awards and recognition by Zagat, Condé Nast, J.D. Power, Gallup, AAA 5-Diamond, and Mobile 5-Star designations.

Provided training, development, and philosophical leadership to a team of 1K+ employees, continually fostering a world-class service culture and ensuring staff embodiment and fulfillment of brand promise on each guest interaction. Built and managed a high-performing staff from talent identification through onboarding and new hire orientation and promoted engagement, collaboration, and performance.Select Highlights:• Propelled the largest Ritz-Carlton in North America to #1 ranking in all categories for guest satisfaction.• Coached 30-40 department trainers to equip 600+ employees in delivering 5-star level service.

Education record

Executive Leadership